Skip to main content
Please wait, loading

Job summary

Main area
Neurology
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 26.25 hours per week
Job ref
160- 7042456
Employer
The Walton Centre NHS Foundation Trust
Employer type
NHS
Site
The Walton Centre NHS Foundation Trust
Town
Liverpool
Salary
£24,071 - £25,674 per annum pro rata
Salary period
Yearly
Closing
04/04/2025 23:59

Employer heading

The Walton Centre NHS Foundation Trust logo

Neurology Support Secretary

NHS AfC: Band 3

Job overview

To provide an effective secretarial and administration service to consultants and their clinical team.  To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies.  

.

Main duties of the job

·         Provide a point of contact for written and telephone enquiries on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact.

·         Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basic information and non-clinical advice.

·         Deal with and action where appropriate, all incoming mail. This may include email and faxes on a daily basis, appropriately refer investigation results to the Consultant or other areas for action and information.

·         Accurately transcribe, using the Trust digital dictation system, with knowledge of medical terminology, all correspondence to GPs, internal Consultants, other hospitals and outside agencies relating to the patient pathway. Generate routine and non-routine correspondence independently.

·         Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required.

·         Assist patients and their carers by arranging translation / interpretation facilities.

  • Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultant’s practice in the absence of the secretary, keeping a diary of relevant problems, events, etc for ease of handover to the secretary on his/her return

Working for our organisation

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.

Detailed job description and main responsibilities

Please see the job description and person specification document for detailed information about the job description for this vacancy.

 

Person specification

Qualifications

Essential criteria
  • Good general standard of literacy and numeracy
  • RSA 11
Desirable criteria
  • Amspar Diploma

Knowledge & Experience

Essential criteria
  • Audio Typing
  • Previous secretarial/office work including working with computers
  • Working as part of a team
Desirable criteria
  • Experience in NHS or customer service organisation
  • Medical Terminology
  • Knowledge of hospital PAS system

Skills & Attributes

Essential criteria
  • Excellent communication and interpersonal skills at all levels
  • Keyboard skills accurate fast typist with knowledge of Microsoft office
  • Willingness to undertake any necessary training to carry out the duties required
  • Good organisational skills
  • Flexible
  • Ability to prioritise
  • Understanding of the need for confidentiality
  • Confident, clear, sympathetic telephone manner
  • Remain calm under pressure
Desirable criteria
  • Preference for working closely with and supporting a multidisciplinary team
  • Customer Care Skills
  • Working to deadlines

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyInvestors in People: GoldMindful employer.  Being positive about mental health.Disability confident employerCare quality commission - Outstanding

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachel Sankey
Job title
Secretariat Manager
Email address
[email protected]
Telephone number
0151 556 4092
Apply online nowAlert me to similar vacancies