Job summary
Employer heading
Mersey Care Volunteer
Voluntary
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
We are looking for
- One’ Library assistant’ volunteer for Walton
- Two ‘learning session’ volunteers ( across Liverpool and Sefton)
- One ‘meet and greet’ volunteers ( across Liverpool and Sefton)
The role of Life Rooms Volunteer is to welcome all visitors to Trust premises in a warm and friendly manner, helping to create a reassuring and friendly environment.
Volunteers will need to be familiar with the Life Rooms offer and be able to assist people visiting the sites with:
· Enrolment onto learning courses
· Guiding attendees to the learning classrooms
· Guiding attendees to Pathway Appointments
· Support IT access
· In Walton Life Rooms only, assisting attendees to access books from the library
A background in customer services would be an advantage
Main duties of the job
• Welcome and engage with all visitors to the Life Rooms in a warm and friendly manner
• Answer face to face enquiries and provide information about The Life Rooms and the day-to-day programmes on offer
• Keep the reception and main areas tidy and presentable
• Assist members of the public with IT access
• Shelve resources and general tidying
• Engage with members of the Life Rooms whilst in the waiting area
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Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Detailed job description and main responsibilities
• Understanding of The Life Rooms model and its day to day provision
• Good communication and interpersonal skills
• Comfortable with using IT
• Respectful of individuals’ confidentiality
• Understanding of personal and professional boundaries
• Ability to work flexibly as part of a team, with minimal supervision
• Experience of working with people from mental health, addictions or learning disability services would be an advantage
Person specification
Knowledge of Mersey Care services
Essential criteria
- Lived experience of self, family or friend
- Demonstration of good communication skills
- Good understanding of confidentiality and boundaries
Desirable criteria
- Additional volunteer role
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Bernadette Millington
- Job title
- Patient & Public Involvement Co-ordinator
- Email address
- [email protected]
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