Job summary
- Main area
- Administration & Clerical
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday - 9am to 5pm)
- Job ref
- 350-MHC6610857-B
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Windsor House
- Town
- Liverpool
- Salary
- £23,615 per annum
- Salary period
- Yearly
- Closing
- 07/11/2024 23:59
- Interview date
- 15/11/2024
Employer heading
Receptionist
Band 2
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Job overview
We currently have a full-time receptionist vacancy at Windsor House Inpatient Unit.
This is an exciting opportunity to join our Mental Health Care Division Administration Team working within Windsor House Inpatient Unit.
The unit provides acute inpatient support for adults with enduring mental health issues. The service offers flexible, responsive and proactive integrated services to individuals with severe and complex mental and behavioural disorders.
The post holder will be expected to provide a comprehensive Receptionist and Administrative service to an excellent standard, ensuring a high level of customer care to the reception areas across Mental Health Care Services Division.
Main duties of the job
An excellent telephone manner is essential. The post holder will be expected to work closely with the teams working with the minimum of supervision to co-ordinate their activities to ensure that an efficient service is provided.
The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information. The post holder should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.
An RSA1 or equivalent or equivalent work based experience is essential as is experience of working in a health care setting.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Principal Responsibilities:
The purpose of this post is to provide a comprehensive receptionist and administrative service to an excellent standard, ensuring a high level of customer care service to the reception areas across the Local Services Division.
The post holder is expected to work closely with the teams working with the minimum of supervision to co-ordinate his/her activities to ensure that an efficient service is provided.
The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information.
The post holder should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.
He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the clinical team to utilise their time in an efficient and effective manner.
It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.
Person specification
Qualifications
Essential criteria
- RSA1 typing or equivalent
- Level of IT skills and experience
Desirable criteria
- ECDL
Experience
Essential criteria
- Experience of working in a health service setting
- Previous reception administrative experience
Desirable criteria
- Experience/knowledge of people experiencing mental health issues.
Knowledge & skills
Essential criteria
- Excellent communication skills both verbally and non-verbally.
- Ability to exercise initiative.
- Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales.
- Excellent organisational skills.
- Ability to maintain confidentially
- Ability to deal with difficult situations.
PERSONAL ATTRIBUTES
Essential criteria
- Flexible working approach.
- Professional attitude.
- Possess a caring, compassionate and empathic attitude.
- Able to meet the Trust’s professional standards e.g. dress code, customer care.
- Ability/willingness to undergo further training as necessary.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Stefanie Corkhill
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07920362053
- Additional information
Stefanie Corkhill - Administration Manager - 07920362053
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