Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Fixed term: 12 months (work across various sites must be flexible)
- Hours
- Full time
- Part time
- Job ref
- 350-CC6716740-A
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Various
- Town
- Liverpool
- Salary
- £23,615 Pro Rata
- Salary period
- Yearly
- Closing
- 01/12/2024 23:59
Employer heading
Community Clerk
Band 2
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
We have 3 exciting opportunities for an efficient administrator to support in our Community Division Clinical Teams.
The Successful candidates will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holders will provide a comprehensive and high quality administrative support service.
This is a Community Clinical Support role, there is an expectation for the successful candidates to be flexible and support across the Community Division.
The successful candidates will have the ability to support service users whilst being professional, empathetic and understanding.
Main duties of the job
The Successful candidate will provide effective and comprehensive administrative support for our busy District Nurse and Community Matron Teams.
Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
Undertake general office duties, including ordering supplies and managing stock levels.
Answer the telephone, clear answerphone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
Input accurate and timely information required for audit purposes.
Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.
The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
The post holder shall follow all the policies and procedures of the organisation.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working will be considered for all roles.
Detailed job description and main responsibilities
- Provide comprehensive administrative support to Clinical teams.
- Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
- Produce standardised computer generated reports and/or statistical information as requested by line manager.
- Type all correspondence relating to the team.
- Undertake general office duties, including ordering supplies and managing stock levels.
- Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
- Transfer relevant information to all health and social care providers as requested by line manager.
- Input accurate and timely information required for audit purposes.
- Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.
- Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy.
- Be responsible for the opening and closing of buildings, if required.
- Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.
- Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.
- The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
- Assist with the training of new clerks within the service.
* The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
* The post holder shall follow all the policies and procedures of the organisation.
Person specification
Skills
Essential criteria
- Good keyboard skills
- Ability to plan, prioritise and schedule work
- Effective communication and interpersonal skills
- Ability to work with attention to detail
- Ability to work effectively within teams
- Ability to work on own initiative
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Qualifications
Essential criteria
- GCSE/NVQ2 or equivalent, or equivalent work based experience
- Computer literate
Desirable criteria
- Previous Healthcare Clerical Experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ashleigh Leather
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 07385948932
- Additional information
Tina Scott - 07919305585 (Admin Team Leader)
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