Job vacancy: Diagnostic Appointments Co-ordinator, Liverpool Women's NHS Foundation Trust, Liverpool

Job summary

Main area: Imaging
Grade: Band 3
Contract: Permanent
Hours: Part time - 22.5 hours per week (2 weekdays, 1 weekend day working)
Job ref: 159-LWH-372-24

Employer: Liverpool Women's NHS Foundation Trust
Employer type: NHS
Site: Liverpool Women's Hospital
Town: Liverpool
Salary: £24,071 - £25,674 per annum, pro rata
Salary period: Yearly
Closing: 02/01/2025 23:59

Diagnostic Appointments Co-ordinator

Band 3

Liverpool Women’s NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

At Liverpool Women’s Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.

We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.

Liverpool Women’s has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.

We invite you to review why Liverpool Women's Hospital is a great place to work: https://vimeo.com/556197652

We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Detailed job description and main responsibilities

Complete responsibility for Diagnostic clinic diaries, utilising an excellent knowledge of the clinics, the duration of appointment times as directed by the clinical imaging team.
Production of letters which inform patients of the appropriate appointment times. The bookings can require sensitive negotiations with patients relating to their availability for clinic, with consideration being given to the correct application of the Patient Access Policy.
Support colleagues and Imaging Clerks in the handling of complex bookings, and potentially complaints and PALS queries, in relation to imaging.
Register new tertiary referrals for imaging onto local systems within 24 working hours of receipt ensuring Referral to Treatment pathways are started / continued appropriately.
Undertake analysis of waiting list information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and action as appropriate.
Organise interpreters where necessary, for patient appointment and maintain records of such bookings for future reference.
Maintain and update the imaging waiting lists when clinically reviewed. Prioritise urgent patients and ensure government targets for routine patients are being met. Highlight immediately any conflicts that might mean patient waiting time targets could be breached.
Be aware of, and adapt to, any changes in trust policy and general operating systems.
Flag up the need for cover when annual leave is booked or cancel clinics accordingly.
Provide clinicians with patient details for those who do not attend or repeatedly cancel for a clinical review to be undertaken with a view to discharge.

For a full description of Main Duties and Responsibilities, please see the attached Job Description and Person Specification.

Person specification

Qualifications, Specific Experience & Training

Essential criteria

5 GCSE’s or equivalent
NVQ 3 in customer care and business administration or equivalent experience in a clerical role
ECDL or equivalent

Desirable criteria

Experience of supervision of staff
Difficult conversations & conflict management

Knowledge & Skills

Essential criteria

Knowledge of administrative and management procedures and practices
Skilled user of MS Office packages (Excel, Outlook, Word, PowerPoint)
Advanced keyboard skills
Excellent verbal and written communication skills
Ability to work autonomously and as part of a team
An efficient and methodical approach to the maintenance of waiting lists, statistics, clinic diaries
Knowledge and understanding of confidentiality
Ability to concentrate for extended periods of time

Desirable criteria

Experience of CRIS and DigiCare
Understanding of NHS policies

Personal Attributes

Essential criteria

Excellent time management skills
Good organisational skills
Able to maintain a professional approach when working under pressure
Be able to maintain confidentiality
Ability to work flexibly
Ability to display compassion and empathy in difficult circumstances

Desirable criteria

Ability to be appropriately assertive
Self-motivated and enthusiastic

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Liverpool Women's NHS Foundation Trust has a responsibility and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and for ensuring that they are protected from harm. Every employee of the Trust has a responsibility and is duty bound always to act in the best interest of a child or adult about whom we may have concerns.

Trust policy requires the cost of DBS applications be recovered via salary. The amount of £21.50(standard) or £41.50(enhanced) can be deducted from salary, in manageable monthly instalments for up to 3 months following commencement in post. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.40 (standard) and £54.40 (Enhanced).

The Trust is committed to creating a well-managed,flexible working environment that supports staff & promotes welfare & development. We are committed to promoting equality and diversity;we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate Zero Tolerance to aggression, violence, bullying and harassment.We will make reasonable adjustments to ensure our recruitment & selection process is accessible to all.Flexible Working applications will be considered.

If you are disabled and have special support needs in applying for a job, attending for an interview or in undertaking any tests as part of a selection process, please contact the Trust’s recruitment team on 0151 7064666 and someone from that team will ensure that the recruiting manager is aware of your particular needs.

Please Note: new entrants to the NHS will normally commence on the first paypoint of the relevant band.

LWH has a responsibility & is committed to safeguarding & promoting the welfare of children, young people & vulnerable adults & for ensuring that they are protected from harm. Every employee of the Trust has a responsibility & is duty bound always to act in the best interest of a child or adult about whom we may have concerns.

Liverpool Women’s Hospital is committed to having a workforce that is representative of the communities we serve. To this end, we particularly welcome applicants from racially minoritised backgrounds, who have a disability, or are members of the Armed Forces, Reservists or Veterans.

Mindful employer. Being positive about mental health.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Jane Calveley
Job title: Operational Support Manager
Email address: [email protected]
Telephone number: 0151 708 9988
Additional information: Telephone extension 4048

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Job summary

Employer heading

Diagnostic Appointments Co-ordinator

Band 3

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications, Specific Experience & Training

Essential criteria

Desirable criteria

Knowledge & Skills

Essential criteria

Desirable criteria

Personal Attributes

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

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