Skip to main content
Please wait, loading

Job summary

Main area
Dietetics
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday 9am - 5pm)
Job ref
159-LWH-217-24
Employer
Liverpool Women's NHS Foundation Trust
Employer type
NHS
Site
Liverpool Women's Hospital
Town
Liverpool
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Liverpool Women's NHS Foundation Trust logo

Sub-Specialty Appointment Co-Ordinator

Band 3

Liverpool Women’s delivers the highest standards of care for women, babies and their families. Each year we deliver over 8,300 babies, carry out over 10,000 gynaecological procedures, and care for over 1,000 poorly and preterm newborns, making us the specialist provider of health services for women, babies and their families in Europe.

We have some of the leading experts in their field, and, after featuring on One Born Every Minute, Miracle Babies and Special Baby Unit, our teams are famous across the world for their professionalism, skill and compassion.

Liverpool Women’s Hospital clinical services are currently being reviewed by NHS Liverpool Clinical Commissioning Group, following work done by our clinicians in presenting a powerful case for change in the Future Generations Strategy.

A useful information booklet is available about the proposed changes which can be downloaded from the Healthy Liverpool website facebook.com/healthylvpool. This booklet clearly states that ‘there is absolutely no threat to the services themselves – this is about making what we have even better and protecting services for the future’.

Liverpool Women’s has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.

We invite you to review why Liverpool Women's Hospital is a great place to work:  https://vimeo.com/556197652 

We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Job overview

An exciting opportunity has arisen in our specialist Dietetics service, based at Liverpool Women's Hospital for a full time (37.5 hours per week) Band 3 Sub-Specialty Appointment Co-Ordinator.

The Sub-Specialty Co-Ordinator will have excellent communication skills with patients and all levels of staff including senior managers and clinicians and will possess the ability to identify capacity/demand issues within their sub-specialty and help to offer solutions to tackle this.

Main duties of the job

The main duties of this role is to ensure that all clinics within Dietetics are fully booked out, and appointments are effectively communicated to patients to reduce non-attendance levels. The post holder will have Referral to Treatment knowledge and be able to identify and validate patients waiting on various worklists/patient target lists. 

The sub-specialty co-ordinator will work closely with clinicians to ensure clinics are cancelled for annual leave etc, and additional clinics are planned and filled as required.

The post holder will work closely with the Dietetics team and there will be opportunities for role development and learning. 

Working for our organisation

Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:

Video: https://vimeo.com/556197652

Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf

Detailed job description and main responsibilities

·       Complete responsibility for the dietetics clinic diaries, utilising an excellent knowledge of outpatient clinics, including face to face, telephone and virtual bookings, the duration of appointment times as directed by the clinicians.

·       Production of letters which inform patients of the appropriate appointment times and media type. The bookings can require sensitive negotiations with patients relating to their availability for clinic, with consideration being given to the correct application of the Patient Access Policy.

·       Support colleagues and Booking Clerks in the handling of complex bookings, and potentially complaints and PALs queries, in relation to allocated sub- specialty.

·       Register new tertiary referrals for allocated sub-specialty onto PAS system within 48 hours of receipt ensuring Referral to Treatment pathways are started/continued appropriately.

·       Undertake analysis of patient tracking lists (PTL) information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and action as appropriate.

Full details of the roles and responsibilities for this post are available on the Job Description. 

Person specification

Qualifications & Learning

Essential criteria
  • 5 GCSE’s or equivalent
  • NVQ 3 in customer care and business administration or equivalent experience in a clerical role
Desirable criteria
  • Leadership qualification
  • ECDL
  • NVQ 3 in customer care and business administration or equivalent experience in a clerical role

Experience

Essential criteria
  • Proven experience working in a clerical role
Desirable criteria
  • Proven experience in a clerical role within the NHS
  • Proven experience of staff management

Skills, Knowledge & Aptitudes

Essential criteria
  • Knowledge of administrative and management procedures and practices
  • Knowledge of MS Office, Excel and basic keyboard skills
  • Excellent communication skills, both verbal and written
  • Good communication and interpersonal skills at all levels
  • Ability to work as part of a team
  • An efficient and methodical approach to the maintenance of waiting lists, statistics and admissions diaries
Desirable criteria
  • Experience of Meditech
  • Understanding of Trust policies and NHS agenda
  • Knowledge of the Trust’s rules regarding confidentiality
  • Knowledge of specialist medical terminology

Personal Attributes

Essential criteria
  • Good time management skills
  • Good organisational skills
  • Able to maintain a professional approach when working under pressure
  • Be able to maintain confidentiality
Desirable criteria
  • Ability to work flexibly
  • Appropriately assertive
  • Self-motivated and enthusiastic

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoInvestors in People: GoldStonewall Health ChampionsCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Asheni Fernando
Job title
Patient Pathway Co-ordinator
Email address
[email protected]
Telephone number
0151 708 9988
Additional information

0151 708 9988 ext. 1124

Apply online nowAlert me to similar vacancies