Job summary
Employer heading
Receptionist - Axess Sexual Health
Band 2
Job overview
We are looking to recruit a Receptionist to support the Axess Sexual Health service in Liverpool.
The service currently works across 3 sites:
- Royal Liverpool Hospital
- The Beat, Liverpool City Centre
- South Liverpool Treatment Centre, Garston and,
- Aintree Hospital, in the near future
The clinics in the Royal Liverpool Hospital and The Beat will be integrating and moving to a new city centre location in the next 12 months and a new clinic will be opening on the Aintree Hospital campus.
Specialist clinics targeting young people, Trans people and those affected by drug and alcohol use are also being developed alongside a new clinical outreach service.
This is a very exciting time for sexual health services in Liverpool with a number of innovations to be implemented alongside these developments with the aim of providing world class services.
Our ideal candidate will have experience of using Electronic Patient Record Systems, supporting basic patient triage and excellent customer service skills.
The successful candidate will be working across the city centre and Garston sites. Clinics are open Monday – Saturday up to 7pm at night so you will be working a combination of 08:30 – 16:30 and 11:00 – 19:00 shifts according to the needs of the service.
Main duties of the job
Our ideal candidate will have experience of using Electronic Patient Record Systems, supporting basic patient triage and excellent customer service skills.
The successful candidate will be working across the city centre and Garston sites. Clinics are open Monday – Saturday up to 7pm at night so you will be working a combination of 08:30 – 16:30 and 11:00 – 19:00 shifts according to the needs of the service.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust. The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond. To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf Follow us on Social Media: Facebook – Liverpool University Hospitals Careers Instagram - @LUHFTcareers Twitter - @LUHFTcareers
Detailed job description and main responsibilities
Working on reception desks across the city, checking patients into the system for their appointments and telephone triage.
Please see job description for further information
Person specification
Qualifications
Essential criteria
- GCSE or NVQ2 or equivalent experience
- IT literate
Experience
Desirable criteria
- Proven knowledge of word processing, spreadsheet and email software
Skills
Essential criteria
- Effective communication and interpersonal skills
- Ability to work effectively within teams
- Ability to work in a confidential and sensitive manner
- Ability to plan, prioritise and schedule work
Other
Essential criteria
- Self-motivated
- Able to work on own initiative
- Able to work with attention to detail
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sheila Armstrong
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 0151 282 6302
- Additional information
Siana Parton
Team Leader
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