Job summary
Employer heading
Band 2 - Sleep Service Receptionist
NHS AfC: Band 2
Job overview
The Sleep Service is a fast-paced environment committed to providing high quality care for our patients. The preferred candidate will have excellent communication and organisation skills as well as good time management.
You will be required provide an efficient administrative service and communicate effectively with patients and colleagues.
A Trust-Wide Band 2 Job Description is attached but please view main duties of the job below for a more in-depth insight into the role.
**Please note this vacancy will close once sufficient applications have been received**
Main duties of the job
Main duties include, but are not limited to:
- Meet and greet patients on arrival for their appointments in the Sleep Laboratory
- Book patients in and advise them where to go
- Complete outcomes following appointments and list patients on the waiting list
- Book appointments from the waiting list for a range of services
- Effectively communicate and work efficiently with a range of stakeholders such as Sleep Practitioners, Assistant Technical Officers, Administrative Staff, Patients and Carers
Other duties include a range of administrative tasks including, but not limited to:
- Preparation of paperwork for the following day
- Meet and greet walk-in patients and direct them to the right service - e.g., replenishing equipment
- Dealing with parking and concession requests
- Working with language line for patients who require interpreters
- Allocating appointment rooms within the department to staff when necessary
- Booking/ reporting ambulance patients as ready following their appointments
Training of the following systems to be provided to successful candidate:
- IPM
- ICE
- LungHealth
- InTouch
- EPRO
- PENS
- ADT Dashboard
- NHS Portal
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook – Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Detailed job description and main responsibilities
After a period of training on the Trust informatics systems, we would require the successful candidate to perform the above duties.
Person specification
Qualifications
Essential criteria
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
Experience
Essential criteria
- Experience of dealing with confidential matters
- Experience of working in a busy office
Knowledge
Essential criteria
- Understanding of issues around confidentiality
Skills
Essential criteria
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
Desirable criteria
- Ability to use Word / Excel
Other
Essential criteria
- Ability to adapt and a flexible approach to change
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gillian Roberts
- Job title
- Clinical co-coordinator
- Email address
- [email protected]
- Telephone number
- 0151 529 3559
List jobs with Liverpool University Hospitals NHS Foundation Trust in Administrative Services or all sectors