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Job summary

Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
287-LCL-128-24
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Liverpool Clinical Laboratories
Town
Liverpool
Salary
£26,530 - £29,114 Per annum
Salary period
Yearly
Closing
07/01/2025 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Support Worker

Band 4

Job overview

This is an exciting opportunity for a motivated and experienced Band 4 Cancer Support Worker to be involved as a key member of the Cellular Pathology Medical Secretariat in a new approach to co-ordinating the care and multi-disciplinary management of histopathology and cytopathology Cancer patients.

Main duties of the job

You will be skilled in assessing and meeting individual patient information needs, whilst facilitating access for all patients to timely access to diagnostic Care Plan being sensitive to assessing requirement for e.g. benefits advice, family support and advocacy support.


 You will facilitate the organisation of, and contribute to, project steering group meetings.  You will support data collection and record keeping including patient experience metrics for audit purposes and to facilitate project evaluation.


Applicants should possess excellent literacy, communication, IT and organisational skills and should be prepared to work within a flexible working environment. Previous experience working clinically with patients with cancer or other types of chronic life changing conditions is essential.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

Key Duties and Responsibilities:

 

The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance with the values and behaviours of the Trust

 

Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.

Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.

Organising incoming and outgoing mail both paper and electronic.

Maintain an accurate database of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.

Liaise with GPs/cancer services as appropriate.

Liaise with service users and other consultants’ secretaries.

Specifically assist the Cellular Pathology service in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent needs.

Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways,

Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the Cellular Pathology management team when non routine and refer complex decisions to the team for assessment and review.

Provide basic telephone advice and refer on or sign-post to other sources of support

Any other appropriate task as allocated by the Medical Secretariat Office Manager.

Person specification

Qualifications

Essential criteria
  • Educated to Diploma level and/or equivalent level of experience and/or equivalent qualification
  • GCSE English and Mathematics or equivalent
  • Evidence of continued professional development

Experience

Essential criteria
  • Experience of working within the NHS (either within primary or secondary care)
Desirable criteria
  • Knowledge of relevant cancer treatments, interventions and terminology
  • Understanding of Macmillan Cancer Support and its role across the UK

Knowledge

Essential criteria
  • Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
Desirable criteria
  • Knowledge of medical terminology
  • Knowledge of personalised care

Skills

Essential criteria
  • Demonstrate excellent communication skills both verbally and non-verbally with people at all levels
  • Able to prioritise workload
  • Practical problems solving skills
  • Ability to retrieve information from a wide range of sources and in different formats
  • Tactful and diplomatic with the ability to ask sensitively about information needs
  • Able to use own initiative and work without supervision

Other

Essential criteria
  • Must be prepared to work across different hospital sites when required

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tracey Austin
Job title
Office Manager
Email address
[email protected]
Telephone number
0151 706 5585
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