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Prif leoliad
Administration
Gradd
Apprenticeship
Contract
Cyfnod Penodol: 2 flynedd (Apprenticeship)
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
287-CEF-183-24-A
Cyflogwr
Liverpool University Hospitals NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Liverpool Innovation Park
Tref
Liverpool
Cyflog
£17,035.20 (NMW will be applied where Annex 21 pay falls below this)
Cyfnod cyflog
Yn flynyddol
Yn cau
05/08/2024 23:59

Teitl cyflogwr

Liverpool University Hospitals NHS Foundation Trust logo

Apprentice Faculty Administrator

Apprenticeship

Trosolwg o'r swydd

The main focus of the post will be to provide administrative support to the digital training service. This will relate primarily to training delivery (such as booking delegates onto sessions, managing accommodation, etc.), data collection, documentation production and maintenance.

The post holder will also be expected to provide some administrative cover to the programme / project management teams and business change service, as and when the need arises.

Prif ddyletswyddau'r swydd

Would you like to be part of a team delivering Digital Training to staff throughout the organisation?

This is an exciting opportunity to work within the Digital IT Training Team at Liverpool University Hospitals NHS Foundation Trust. The team
provides Digital IT Training and Support to all staff across all areas/sites of the Hospital.

We are looking for an administrator  who is motivated and organised, with good attention to detail. The candidate will be an enthusiastic person who is able to work, learn and actively contribute within a team environment. Strong customer care skills are essential, along with a confident “can-do” attitude to ensure that we always present a positive and professional image of our service to all stakeholders. Competent in the use of MS Office applications and ideally familar with the use of learner management systems.

The candidate must be able to confidently work alone and as part of a Team.

If you are enthusiastic, experienced and can demonstrate a commitment to the Trust values we would like to hear from you.

Gweithio i'n sefydliad

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

  • To receive, process and distribute digital training service documents.  This includes updating, maintenance and distributing of training manuals, handouts, etc.
  • Support the maintenance of systems to identify, record and track all outputs associated with the digital training service, maintaining version control
  • Update the digital training database, inputting, updating and monitoring all data related to training courses delivered across the Service, including attendances, course types, DNAs, etc.  This data will then be used to provide activity reports for the service.
  • Adhere to standards developed for the delivery of a high-quality digital training service.
  • Contribute to the preparation of agenda and papers for meetings as well as the production of minutes.
  • Respond to routine user queries relating to training provision, giving information relating to courses, scheduled sessions, etc.
  • Book venues, arrange meetings, seminars, training, travel and accommodation for digital team staff, as well as providing support with the preparation and running of events and workshops.
  • Make and receive calls, acting as the first point of contact on behalf of the digital training service or other supported functions. The post holder must be able to field calls and provide information where appropriate.
  • Support the updating and management of the diaries of team members.
  • Monitor and sort incoming/outgoing correspondence for action (both electronic and written).  Reply through verbal/written communication and email when required. Where the intended recipient is absent, reallocate correspondence appropriately.
  • Participate in the production of written procedures and protocols for within the digital training service and inform staff of such procedures and protocols.
  • Assist with the maintenance and updating of risks and issues registers, ensuring that the owners are aware of when escalation is required.
  • To liaise with external agencies and suppliers, as required on behalf of the digital training service staff.  This will include the processing and sharing of information relating to training programmes.
  • To provide cover where necessary for other Project Office staff, including programme / project management administrators within the service. as well as corporate administration, where necessary. 
  • When providing cover for the Project / Programme Administrators, support the production and tracking of project plans and associated reports in-line with internal project governance standards (PRINCE2). 
  • The post holder will support the delivery of quality standards required of the digital training team, which must in turn appropriately support the other services and divisions with the service.
  • The post holder will support the development and implementation of Key Performance Indicators within the digital training service.
  • The post holder will support delivery against these targets, including gathering data to facilitate in the production of regular reports relating to performance.  
  • Under the guidance of their line manager, develop objectives and performance plans for themselves, for a minimum of 12 months, ensuring that they align with the Team and Departmental objectives and adhere to relevant national standards and targets.
  • Provide support for audits of their area.

 

Manyleb y person

Qualifications

Meini prawf hanfodol
  • NVQ 3 or equivalent

Experience

Meini prawf hanfodol
  • Demonstrable experience of supporting a Training service.
  • Demonstrable experience of administration procedures
  • Demonstrable experience of receiving, collating and updating numerous documents and logs.
  • Experience of working in a Training environment
  • Experience of resolving users’ problems and issues.

Knowledge

Meini prawf hanfodol
  • Knowledge and understanding of booking and administering a training service (e.g. maintaining a training database)
Meini prawf dymunol
  • Knowledge of providing administration support in a project environment

Skills

Meini prawf hanfodol
  • Excellent interpersonal skill
  • Ability to use different styles of communication tools to liaise with staff and contacts at all levels
  • Ability to communicate routine information in a sensitive manner
  • Ability to deliver training within own area
  • Able to manage own time and work unsupervised within given procedures and protocols

Other

Meini prawf hanfodol
  • Able to commute to all sites

Bathodynnau ardystio / achredu cyflogwyr

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedStep into health

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Mandee Leese
Teitl y swydd
Head of Digital Faculty
Cyfeiriad ebost
[email protected]
Rhif ffôn
07725518044
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg