Job summary
Employer heading
Head of Operations - Medicine Division
Band 8c
Job overview
Head of Operations - Gastroenterology & Endoscopy / Diabetes and Endocrinology
Band 8c
Permanent
37.5 Hours per week
We are looking for an Operational Manager to work in collaboration with internal and external system partners to deliver on the Care Group’s operational and financial performance.
The successful candidate will take a lead role in both shaping and delivering the Care Group’s strategy in conjunction with both the Divisional and Trust’s overall strategies and objectives.
Main duties of the job
The post holder reports to the Associate Director of Operations and will be accountable for the overall operational management of all patient services within the scope of the role and will be expected to make a positive contribution to the design and delivery of the services within their area.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
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Detailed job description and main responsibilities
Qualifications
Essential criteria
- Degree level or equivalent extensive experience
- Management qualification, MBA or equivalent extensive experience
Experience
Essential criteria
- Demonstrable experience at a senior level in healthcare delivery, with responsibility for operational delivery including clinical quality, people management, budget responsibility and successful delivery of performance targets within strict financial controls.
Knowledge
Essential criteria
- Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
- Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
- Principles and impact of the NHS Constitution
Desirable criteria
- Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy
Person specification
Skills
Essential criteria
- Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
- A high level of communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
- Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
- Analyse detailed data and information, including preparing responses to issues, weighing risks and forming judgements often within tight timescales
- Initiate, develop, coordinate and implement business planning processes on behalf of the Care Group
- Initiate, develop, coordinate and implement business planning processes on behalf of the Care Group
- Coordinate and lead Care Group activity to meet challenging performance targets within tight financial controls
- Implement agreed policy on behalf of the Care Group and ensure successful implementation
- IT literate and able to use standard office software and bespoke systems
- Cope with competing priorities and a demanding workload
- Deal with uncertainty and complexity in a political environment
- Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day
Desirable criteria
- Research detailed information, and use audit skills to applying findings to influence practice and develop business cases/plans
- Imaginative and innovative in developing new ways of working in meeting patient care and service needs
Qualifications
Essential criteria
- Degree level or equivalent extensive experience
- Management qualification, MBA or equivalent extensive experience
Experience
Essential criteria
- Demonstrable experience at a senior level in healthcare delivery, with responsibility for operational delivery including clinical quality, people management, budget responsibility and successful delivery of performance targets within strict financial controls.
Knowledge
Essential criteria
- Understanding and appreciation of diversity
- Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
- Principles and impact of the NHS Constitution
- Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
Desirable criteria
- Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy
Documents to download
Further details / informal visits contact
- Name
- Julie Hill
- Job title
- Personal Assistant
- Email address
- [email protected]
- Telephone number
- 0151 529 6246
- Additional information
Nicky Murdoch
Associate Director of Operations Medicine
Tom Liversedge
Divisional Director of Operations, Medicine
Email address
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