Job summary
Employer heading
Service Co-Ordinator
Band 6
Job overview
The Cheshire and Merseyside Abdominal Aortic Aneurysm (AAA) screening programme are recruiting an operational Service Co-ordinator. This is an exciting role as the service is expanding and you will be joining a friendly, established team. Working with the programme manager and wider vascular team you will ensure that the service meets and achieves national performance indicators and screening standards. The role will involve day to day operational management, contributing to the management of administrative processes and direct line management of the administration/ clerical team.
Main duties of the job
The main duties of this role will be
- Operational leadership and line management.
- Assist with Annual/ Monthly Reports
- Work with the improving screening uptake officer to implement any changes to service delivery.
- Engage and negotiate with partner organisations/stakeholders about service development and improvement
- Embrace a culture of continuous service improvement
- Lead on specialist admin project work
- Assist the programme manager to meet the programmes RTT targets
- Lead on a communications strategy for the Cheshire and Merseyside AAA screening programme
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
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Twitter - @LUHFTcareers
Detailed job description and main responsibilities
Please also see the job description and person specification
- Operational leadership and line management of the admin service manager and admin/ clerical team.
- Assist with the line management of the clinical team leader and screening technicians
- To manage on a day-to-day basis the operational issues within the programme in relation to delivery of services, reporting, and problem solving.
- Lead on the development of a communications strategy for the AAA screening programme to raise awareness of screening and engagement with underserved population groups in the Cheshire and Merseyside area.
- Assist the programme manager and clinical director with monthly/ quarterly/ annual reports
- Undertake and implement all administration audits to gauge performance and formulate service improvement plans.
- Work with the improving screening uptake officer to increase awareness of AAA screening.
- Engage and negotiate with partner organisations/stakeholders about service development and improvement to ensure a quality service.
- Ensure a culture of continuous service improvement by providing operational leadership in response to service needs and patient feedback.
- Support the improving screening uptake officer to evidence, implement, and evaluate any service delivery changes to increase screening uptake.
- Lead on specialist admin project work, as and when required
- Provide leadership and direction to the teams work to provide optimal service delivery.
Person specification
Qualifications
Essential criteria
- Degree or equivalent experience
Desirable criteria
- Management Qualification
- ECDL or relevant experience
Experience
Essential criteria
- Demonstrable NHS Management Experience
- Use of an NHS Patient Administration System
- Ability to work & communicate with a range of internal and external professionals
- Staff management skills
- Competence in use of Microsoft Office, specifically Word and Excel
- High level ability for use of initiative and decision making
- Ability to work to under intense pressure, run multiple tasks at the same time, deal with interruptions, and work to deadlines
- Ability to plan own work load and use own initiative with limited support.
- Understands the NHS and an Acute Trust environment and the obstacles in achieving Trust priorities
Knowledge
Essential criteria
- In depth knowledge of 8 weeks, and national targets
- Able to display attention to detail
- Flexible approach to work
- Good interpersonal skills
- Ability to support and develop others
- Motivation and negotiating skills
- Good organizational and co-ordination skills
- Understand the critical importance of confidentiality
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mandy Summers
- Job title
- Programme manager
- Email address
- [email protected]
- Telephone number
- 0151 706 4769
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