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Job summary

Main area
Volunteer
Grade
Volunteer
Contract
Voluntary
Hours
Flexible working - 4 hours per week
Job ref
410-VOL-7003085
Employer
Liverpool Heart & Chest Hospital NHS Foundation Trust
Employer type
NHS
Site
Liverpool Heart and Chest Hospital
Town
Liverpool
Salary
Voluntary work
Closing
16/03/2025 23:59
Interview date
01/04/2025

Employer heading

Liverpool Heart & Chest Hospital NHS Foundation Trust logo

Meet and Greet Volunteer

Volunteer

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.

As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.  

Our vision is underpinned by five strategic goals:

  • Quality: to deliver the highest quality, safest and best experience for patients and their families by providing reliable care 
  • Service and Innovation: to develop our service portfolio for patients by developing innovative models of care
  • Value: to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
  • Workforce: to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
  • Stakeholders: to develop productive relationships with key stakeholders in order to enhance our profile and reputation.

Our Mission

“Excellent, Compassionate and Safe care for every patient, every day”

Job overview

A meet and greet volunteer greets all visitors and patients to Liverpool Heart and Chest Hospital and helps guide them or assist them to where they need to get to. 

Main duties of the job

·         To greet patients and visitors on arrival and escort them to their destinations across the site

 

·         To patrol corridors providing assistance to anyone who may need support

 

·         To provide an ad-hoc visiting service, if requested, for patients on wards without a visitor

 

 

Working for our organisation

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Please visit our website - https://www.lhch.nhs.uk/

Please follow this link for a tour of our site - https://bit.ly/36ylsoq

Detailed job description and main responsibilities

Role:                                      Hospital Meet and Greet Assistant

Responsible to:                  Patient & Family Support Team/Manager

 

Duties   All duties should be undertaken maintaining confidentiality at all times

 

·         To provide an escort service, following a request from wards/outpatients for patients going to other areas for tests

 

·         To provide an ad-hoc service for wards, without a volunteer, to escort patients to and from the shop if they are able to leave the ward – always check with a member of the nursing team if you are at all concerned

 

·         To alert hospital porters when a patient requires a wheelchair escort

 

·         To ensure patients well-being and comfort is maintained whilst they are awaiting transport home

 

·         To ensure that reception area and any information racks and notice boards are kept tidy

 

 

Meet and Greet Volunteers are not required to:

 

  • Sit at the desk at all times – First impressions count

 

  • Escort patients out of the hospital grounds whilst on-duty

Person specification

Please see role description

Essential criteria
  • Being a good listener
  • Caring
  • Friendly and approachable
  • Excellent Communication Skills
  • Demonstrate Resilience and Calmness
  • Being reliable and Committed
  • Time to commit to Families at LHCH

Person

Desirable criteria
  • Comfortable approaching people to offer help
  • Able to work independently and use initiative after initial training period
  • Emotionally mature and able to stay calm in difficult situations
  • Adaptable
  • Able to offer a regular weekly commitment for at least 6 months
  • Dependable

Employer certification / accreditation badges

Veteran AwareArmed Forces Covenant (Silver Award)Care quality commission - OutstandingSVMQ Distinction

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Gemma Moore
Job title
Fundraising and Volunteer Officer
Email address
[email protected]
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