Job summary
- Main area
- Volunteer
- Grade
- Volunteer
- Contract
- Voluntary
- Hours
- Flexible working - 4 hours per week
- Job ref
- 410-VOL- 7003047
- Employer
- Liverpool Heart & Chest Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Liverpool Heart and Chest Hospital
- Town
- Liverpool
- Salary
- £0 Volunteer Work
- Salary period
- Yearly
- Closing
- 16/03/2025 23:59
Employer heading
Critical Care Reception Volunteer
Volunteer
Job overview
A Critical Care reception volunteer main duties are to Greet patients on arrival, give directions and assist patients/relatives to their beds. Assist patients to unpack their belongings if requested.
You can also help catering staff with mealtimes.
Please note we only need volunteers On Wednesday and Thursday between 12pm-8pm.
Main duties of the job
Duties
Greeting visitors;
· Manning the Critical Care reception desk and answering the intercom system
· Liaising with the Critical Care Ward Clerk and Nurse in Charge and ensuring visitors are able to enter the unit
· Ensure visitors are wearing the appropriate PPE and showing them to the relevant bedspace (utilising unit ‘buzzer system’ when needed)
· Escorting family members to ward areas and Robert Owen House
Working for our organisation
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Detailed job description and main responsibilities
Duties
Greeting visitors;
· Manning the Critical Care reception desk and answering the intercom system
· Liaising with the Critical Care Ward Clerk and Nurse in Charge and ensuring visitors are able to enter the unit
· Ensure visitors are wearing the appropriate PPE and showing them to the relevant bedspace (utilising unit ‘buzzer system’ when needed)
· Escorting family members to ward areas and Robert Owen House
Assisting with Patients on The Unit;
· Asking patients if they want a newspaper/ magazine from the shop and obtaining this for them
Assisting with Patient Admin;
· Ligase with the Ward Clerk and put-up new patient lists around the unit; disregarding old patient lists in confidential waste.
· Tidy the volunteer area and ensure this is stocked with all relevant booklets (all of which can be obtained from Critical Care Ward Clerk).
Person specification
Person
Essential criteria
- Being a good listener
- Caring
- Friendly and approachable
- Excellent Communication Skills
- Demonstrate Resilience and Calmness
- Being reliable and Committed
- Time to commit to Families at LHCH
Person
Desirable criteria
- Comfortable approaching people to offer help
- Able to work independently and use initiative after initial training period
- Emotionally mature and able to stay calm in difficult situations
- Adaptable
- Able to offer a regular weekly commitment for at least 6 months
- Dependable
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gemma Moore
- Job title
- Fundraising and Volunteer Officer
- Email address
- [email protected]
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