Job summary
- Main area
- Volunteer
- Grade
- Volunteer
- Contract
- Voluntary
- Hours
- Flexible working - 4 hours per week
- Job ref
- 410-VOL-7002950
- Employer
- Liverpool Heart & Chest Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Liverpool Heart and Chest Hospital
- Town
- Liverpool
- Salary
- £0 Volunteer work
- Salary period
- Yearly
- Closing
- 16/03/2025 23:59
Employer heading

Snack Trolley Volunteer
Volunteer
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.
As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.
Our vision is underpinned by five strategic goals:
- Quality: to deliver the highest quality, safest and best experience for patients and their families by providing reliable care
- Service and Innovation: to develop our service portfolio for patients by developing innovative models of care
- Value: to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
- Workforce: to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
- Stakeholders: to develop productive relationships with key stakeholders in order to enhance our profile and reputation.
Our Mission
“Excellent, Compassionate and Safe care for every patient, every day”
Job overview
Being a snack trolley volunteer means you will be helping patients/staff who cannot leave the wards for different reasons be able to get items that they would like.
You will need to a friendly personality and good communication and listening skills. This is an ideal opportunity if you want to make new friends and develop your skills in a hospital environment.
This role includes taking cash and card payments - full training will be provided.
You will always be with another volunteer when taking the snack trolley around the hospital too.
Main duties of the job
Duties
· To take trolley of snacks/drinks/magazines/puzzle books to wards/outpatient areas/discharge area of hospital
· Ensure stock is readily available, if not liase with PFST to top this up
· Take card and cash payments
· Promote hospital charity
Please note - there will be a minimum of 2 people to take trolley around so will not be alone.
Working for our organisation
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Detailed job description and main responsibilities
Place: Wards/Departments
Post Snack Trolley Volunteer
Responsible to: Volunteer Manager
Trolley volunteers are needed to take a trolley of selected magazines/puzzle books/food and drink to patient’s, visitors, and staff around the hospital site. Being in hospital or visiting friends and family can be a difficult time, especially if you cannot leave the ward, so volunteers will also be a friendly and compassionate point of contact for customers.
Role Description
Area: All across Trust
Post: Snack Trolley Volunteer
Responsible to: Patient and Family Support Team
Duties
· To take trolley of snacks/drinks/magazines/puzzle books to wards/outpatient areas/discharge area of hospital
· Ensure stock is readily available, if not liase with PFST to top this up
· Take card and cash payments
· Promote hospital charity
Please note - there will be a minimum of 2 people to take trolley around so will not be alone.
Person specification
Person
Essential criteria
- Being a good listener
- Caring
- Friendly and approachable
- Excellent Communication Skills
- Demonstrate Resilience and Calmness
- Being reliable and Committed
- Time to commit to Families at LHCH
Person
Desirable criteria
- Comfortable approaching people to offer help
- Able to work independently and use initiative after initial training period
- Emotionally mature and able to stay calm in difficult situations
- Adaptable
- Able to offer a regular weekly commitment for at least 6 months
- Dependable
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gemma Moore
- Job title
- Fundraising and Volunteer Officer
- Email address
- [email protected]
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