Job summary
- Main area
- CAMHS Crisis Care and Eating Disorders
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (The main base will be Alder Hey Children's hospital but the post holder may need to provide support to the Sefton site going forward.)
- Job ref
- 411-COM-24-6342962
- Employer
- Alder Hey Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Alder Hey Children's NHS Foundation Trust
- Town
- Liverpool
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Support Secretary- Crisis Care and Eating Disorder Team
Band 3
Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.
We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Childrens NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
- Great flexible working opportunities
- Lease car scheme and Home Electronics Scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programmes
Job overview
Support Secretary
Band 3 Permanent 37.5 Hours per week.
We are a 8am to 6pm service, with a mixture of onsite and home working.
We are looking to recruit an enthusiastic, suitably qualified Support Secretary to join our Crisis Care and Eating Disorders Admin team. The main base will be Alder Hey Children's hospital but the post holder may need to provide support to the Sefton site from 2025.
The successful applicant will have established administration and IT skills and a flexible and positive attitude to their work, and display excellent time keeping. The post holder will be required to use initiative and judgement to plan their own workload, ensuring that a high quality administrative service is available for clinical staff. The post-holder will work alongside an established admin team to provide a comprehensive administrative and secretarial service to support to our teams.
The candidate should be able to work to tight deadlines in a similar setting; they should also be suited to working in a very busy and demanding environment. This is a rewarding role for those who enjoy a challenge and can demonstrate excellent organisational and communication skills.
They must be able to demonstrate a positive attitude which encompasses our Trust Values of excellence, innovation, openness, respect and together.
If you are enthusiastic and confident with a friendly and outgoing manner, and a focus on providing the best possible service to patients we would like to hear from you.
Main duties of the job
**Please note this vacancy will close once sufficient applications have been received**
- To provide a comprehensive clerical and secretarial support to Crisis Care and Eating Disorder teams. The post holder will be expected to work with the minimum of supervision exercising independent judgment and using their own initiative.
- Confidentiality must be maintained at all times when dealing with patient/staff information. The post holder will be supervised by the Pathway Coordinator on a day-to-day basis.
- To provide general administrative and secretarial support to the service
- Support the day-to-day organisation of diaries by ensuring that appointments are scheduled in a timely manner using the Trust’s Patient Administration System
- Attending meetings as required taking and transcribing minutes within locally agreed timescales.
- To accurately transcribe clinical correspondence including using digital dictation, audio typing and copy typing where appropriate
- To deal effectively with all incoming and outgoing correspondence, including answering of phones.
- The post holder will provide a confident and professional service to all patients and their parents/carers, whilst supporting them throughout their pathway of care.
Working for our organisation
Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care to over 275,000 children and young people each year. In addition to the hospital site located in the West Derby area of Liverpool, Alder Hey has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Alder Park building in the nearby borough of Sefton.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Childrens NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours.
At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
Great flexible working opportunities
Lease car scheme and Home Electronics Scheme
Generous annual leave and pension scheme
Extensive staff health and well-being programmes
Detailed job description and main responsibilities
Main Duties and Responsibilities:
- To provide general administrative and secretarial support to the service
- Support the day to day organisation of the clinicians’ diaries by ensuring that appointments are scheduled in a timely manner using the Trust’s Patient Administration System (Meditech)
- Attending weekly multi-disciplinary meetings (MDT) and other meetings as required taking and transcribing minutes within locally agreed timescales.
- Manage prescription requests, confirming patient demographics are recorded correctly and details checked for authenticity, ensuring prescriptions are issued in a timely and effective manner.
- To accurately transcribe clinical correspondence including using digital dictation, audio typing and copy typing.
- To deal effectively with all incoming and outgoing correspondence
Person specification
Qualifications
Essential criteria
- Good standard of education – minimum of 3 GCSEs (or equivalent) at grade C or above including English Language
- NVQ Level 3 in Business Administration or equivalent knowledge/experience (or working towards)
- Audio Typing skills 60wpm
- Understanding of medical terminology
Desirable criteria
- RSA II
Experience
Essential criteria
- Experience of a secretarial/administrative role providing general provision of secretarial/administrative duties in a challenging and constantly changing environment.
- Experience in planning and organising meetings and taking minutes.
Desirable criteria
- Experience of working within an NHS environment.
Knowledge
Essential criteria
- Knowledge of computer packages e.g. Word, Excel, Outlook and PowerPoint.
- Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
Desirable criteria
- Previous experience in use of Patient Administration System (Meditech)
Skills
Essential criteria
- Able to use own initiative to resolve routine queries, in line with departmental procedures.
- Ability to organise and prioritise workload in order to meet deadlines
- Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Megan Richards
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 0151 282 4911
If you have problems applying, contact
- Address
-
Institute in the Park
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