Job summary
- Main area
- Administration Officer
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 844-6443186
- Employer
- Wirral Community Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Knutsford Childrens Centre
- Town
- Knutsford
- Salary
- £22,383 pro rata
- Salary period
- Yearly
- Closing
- 11/08/2024 23:59
Employer heading
Administrative Officer
Band 2
Wirral Community Health & Care NHS Foundation Trust's common purpose:
We will support you and your community to live well.
Our values:
Compassion
Supportive and caring, listening to others.
Open
Communicating openly, honestly and sharing ideas.
Trust
Trusted to deliver, feeling valued and safe.
Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.
WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.
We are proud to support our Armed Forces Community as a Veteran Aware NHS Trust and are pleased to share that we recently achieved Bronze Award accreditation, in the Defence Employer Recognition Scheme. We support the armed forces as an employer; recognising the experiences and skills ex-military personnel have gained through their service.
Job overview
Do you fancy a career with an award winning integrated health and care NHS Foundation Trust?
Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East, St Helens and Knowsley.
We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities.
We currently deliver outstanding 0-19 and 0-19+ Health and Wellbeing Services across Wirral, Cheshire East and St Helens and Knowsley, supporting over 250,000 children and young people. Our dedicated, innovative and forward-thinking children and young people’s services have a positive impact on the health and wellbeing of families in our communities.
We work closely with our commissioners and partners to deliver the best possible services for the children, young people and families.
Main duties of the job
- Provide Administrative support to clinical and non-clinical services.
- To work as part of a team.
- To answer telephone and/or email enquiries, processing and maintaining records (paper and electronic), using SystmOne updating databases and spread sheets, scanning, typing, photocopying, and arranging meetings/events
- To receive telephone calls from patients who wish to book or change their appointments or have general enquiries.
- To act as a first point of contact for all forms of communication.
Working for our organisation
Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.
As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, at all times.
Detailed job description and main responsibilities
Please see attached job description and person specification for further details of this exciting role.
Person specification
Qualifications and professional training
Essential criteria
- NVQ Level 2, GCSE Level or Equivalent experience
Desirable criteria
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Experience and knowledge
Essential criteria
- Previous experience of dealing with the public and taking telephone enquiries
- Experience of accurate data inputting
- Ability to produce work of a good standard with attention to detail
Skills and attributes
Essential criteria
- Good oral and written communication skills with people from a variety of backgrounds
- Ability to produce work of a good standard with attention to detail
- Good organisational skills
Desirable criteria
- Ability to work under pressure to meet tight deadlines
Personal qualities
Essential criteria
- Proactive
- Patient
- Flexible
- Ability to travel to clinics/meetings/sessions across the Trust
- Ability to use own initiative but understand the need to seek advice when necessary
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jade Munday
- Job title
- 0-19 Admin Manager
- Email address
- [email protected]
- Telephone number
- 07721859187
- Additional information
Available between Monday - Friday, 08:30am until 4:30pm.
List jobs with Wirral Community Health and Care NHS Foundation Trust in Administrative Services or all sectors