Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (To cover 8-8pm including weekends)
- Job ref
- 844-6767444
- Employer
- Wirral Community Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- St Catherine's Health Centre
- Town
- Birkenhead
- Salary
- £23,615 per annum
- Salary period
- Yearly
- Closing
- 01/12/2024 23:59
Employer heading
Administrative Officer
Band 2
Wirral Community Health & Care NHS Foundation Trust's common purpose:
We will support you and your community to live well.
Our values:
Compassion
Supportive and caring, listening to others.
Open
Communicating openly, honestly and sharing ideas.
Trust
Trusted to deliver, feeling valued and safe.
Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.
WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.
We are proud to support our Armed Forces Community as a Veteran Aware NHS Trust and are pleased to share that we recently achieved Bronze Award accreditation, in the Defence Employer Recognition Scheme. We support the armed forces as an employer; recognising the experiences and skills ex-military personnel have gained through their service.
Job overview
To work as part of a team to receive telephone calls from patients who wish to book appointments via The Central booking team.
To support the Out of Hours service and the Teletriage team.
To provide admin support for the several Community Services throughout the Trust. To provide reception cover for Eastham Walk - In Centre.
Accurate record data on computer systems.
Main duties of the job
Receive telephone calls from patient/service users to book clinic appointments and deal with general enquiries.
Receive telephone calls from health care professionals to support the Out of Hours service.
Call backs to patients to confirm appointment times/attendance.
Responsible for booking patients into services within the division.
To provide admin support for community services
Working for our organisation
Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.
As an aspiring outstanding Trust, we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, always.
Detailed job description and main responsibilities
The Central booking service operates 7 days a week, 365 days a year 8am – 8pm.
We provide call handling / reception and administrative support within the division. Staff are required to work closely with Management as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard.
Person specification
Qualifications and professional training
Essential criteria
- NVQ Level 2, GCSE Level or equivalent experience
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Experience and knowledge
Essential criteria
- Previous experience of dealing with the public and taking telephone enquiries
- Experience of accurate data inputting
Skills and attributes
Essential criteria
- Good oral and written communication skills with people from a wide variety of backgrounds
- Ability to communicate sensitively with all staff groups, patients and their families
Desirable criteria
- Ability to work under pressure and meet tight deadlines
- Good organisational skills
Personal qualities
Essential criteria
- Patient
- Flexible
- Ability to use own initiative but also understands the need to seek advise when necessary
Desirable criteria
- Pro active
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Jayne Naughalty
- Job title
- Lead
- Email address
- [email protected]
- Telephone number
- 07592198416
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