Job summary
Employer heading
Health Records Clerical Officer
Band 2
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Our Values:
We Care
About each other
Our patients and their families
The communities we serve
The environment
We support them and deliver on their promises
We Respect
Each other
Our patients and their families
Our partners
We are kind and helpful, and we expect the same in return
We Listen to
Each other
Our patients and their families
Our partners
We act and learn from what we hear
Job overview
Various Hours Available - Days of work Monday-Friday. Full time, Part time and Job share would be considered.
We have various exciting opportunities available and we are seeking proactive and enthusiastic individuals to join the clerical team in the Health Records Department at Stockport NHS Foundation Trust.
You will be responsible for providing a full clerical support service within the Health Records Department. The main focus of the role will be undertaking all process within Reception and clinic preparation team as well as the busy emergency admissions Training in other areas of the department will be provided to support the whole Health Records service
Computer literacy and experience in the accurate inputting of data is an essential requirement for this post as are organisational skills . Methodical method of working and a keen eye for detail is crucial to this role.
Being flexible and adaptable to change is crucial to this particular role.
Training on in-house information systems however, will be provided.
Main duties of the job
To assist with the operation of Health Records Services across all areas of Stockport NHS Foundation Trust.
Various roles available.
Reception/Clinic Prep -Providing excellent reception service on various busy receptions within the Trust. Preparing notes accurately and in a timely manner in preparation for upcoming appointments.
Emergency Admissions- Providing excellent patient care, dealing with high volume of telephone calls and preparing notes accurately for the very busy emergency admissions team. Dealing with request from outside agencies as well as within the Trust.
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union– for local financial advice
Detailed job description and main responsibilities
Main Duties and Responsibilities
- The post holder will be part of a team of staff who organise and provide all records functions within the Health Records Department.
- Provide a Health Records Archiving service for the Trust.
- Re file the notes, whilst maintaining the libraries.
- Undertaking other general administration required to support the department.
- Reception Cover across the Trust
- Preparation of notes for clinic and emergency admissions.
- Handle high volume of telephone enquiries
- Undertake requests from outside agencies as well as within the Trust
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
- If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Person specification
Education & Qualifications
Essential criteria
- 5 GCSE or equivalent experience
Desirable criteria
- Proficient in Microsoft office (ECDL/CLAIT Qualification or working towards)
Experience
Essential criteria
- Experience of administrative processes
Desirable criteria
- Experience of NHS
Knowledge
Essential criteria
- General Office Skills
Desirable criteria
- Knowledge of health records
Skills & Ability
Essential criteria
- Working on patient database, e.g. PAS, or similar patient database
- Good Understanding of absolute confidentiality/ GDPR
Desirable criteria
- Customer Service experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jayne Voss
- Job title
- Directorate Support Manager- Health Records
- Email address
- [email protected]
- Telephone number
- 01614194362
- Additional information
To discuss hours available and job role please contact Jayne Voss 419 4362
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