Job summary
Employer heading
HTT Administrator Stockport
NHS AfC: Band 3
About the Trust
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
Our ambition is to maximise people’s potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
Job overview
- To provide efficient and effective administration support to the HomeTreatment Team.
- To undertake the administration of all referrals received into the team.
- To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures
Main duties of the job
· To undertake the comprehensive administration of all referrals received into the teams.
· To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
· To collate all relevant available information to enable the effective management of referrals received by the team.
· To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
·
Working for our organisation
· The post holder will be required to comply with the organisations standing order and standing financial instructions and at all times, deal honestly with the organisation with colleagues and all those who have dealing with the organisation including patients, relative and suppliers.
· The post holder must ensure that their behaviour and interests inside and outside work do not conflict with their Trust position, duties and/or responsibilities.
· The post holder must comply with and support the development of the performance standards within the service/department to ensure the service is responsive to and meets the needs of its customers.
· The post holder will be required to develop and maintain good working relationships with all patients, service users, staff, contractors and where appropriate, members of the public.
· The Trust aims to maintain the good will and confidence of its own staff, patients, service users, NHS contractors and the general public. To assist in achieving this objective it is essential that at all times, the post holder carries out their duties in a courteous, sympathetic and professional manner.
Detailed job description and main responsibilities
· To undertake the comprehensive administration of all referrals received into the teams.
· To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
· To collate all relevant available information to enable the effective management of referrals received by the team.
· To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
· To order and maintain sufficient levels of stationery and supplies for the Team.
· To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
· To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
· To continuously review administrative processes within the team and contribute to the ongoing development of the service with the line manager.
· To work with and support the manager of the Team.
· To work with and support the Team in their day to day work.
· To collect information and produce statistics as and when required by the Team / Admin Manager for audit and research purposes for Gatekeeping and 7 day follow up
· To record Gatekeeping and 7 day follow up KPIs on electronic systems
· Organise and maintain an efficient and effective filing system.
· Control and maintenance of health care records (including archiving and culling) as per Records Management Policy.
· To undertake such other tasks that may be required from time to time by the professional staff within the Teams.
· To organise, as and when necessary, an interpreter via Language Empire.
· Zoning – to record weekly on PARIS.
Person specification
Essential
Essential criteria
- Education • GCSE in English and maths or equivalent •
- Education • Evidence of recent further development / training to NVQ 3 level
- Experience • Significant administrative experience in a similar environment.
- Knowledge • Understanding of administrative processes
- Knowledge • Understanding of confidentiality and data protection policies and procedures.
- Skills & Abilities • Ability to utilise a range of IT programmes
- Skills & Abilities •• Ability to work flexibly and to prioritise workload
- Skills & Abilities • Good verbal and written communication skills
- Skills & Abilities • Ability to communicate with service users
- Skills & Abilities • Ability to work as part of a team and individually
- Skills & Abilities • Ability to competently use and modify a database
- Skills & Abilities • Good organisational skills • Ability to form productive working relationships with multi-disciplinary staff
- Work related circumstances - Must be flexible and willing to work across mental health services
- Work related circumstances -Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
- Work related circumstances -Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Desirable criteria
- Education & Qualifications - Completion of PARIS Training
- Education & Qualifications • RSA II / ECDL or equivalent
- Experience -NHS experience
- Knowledge - • Knowledge of mental health services.
- Knowledge - • Knowledge of Excel
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Clare Gaduzo
- Job title
- Home Treatment Team Manager
- Email address
- [email protected]
- Telephone number
- 0161 716 5825
- Additional information
Should you wish any further information please contact [email protected]
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