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Job overview

The Team Administrator will be responsible for receiving, processing, scanning and forwarding of referrals: agreeing, amending and issuing appointments;

The post holder will provide an administrative function to the Multi-Disciplinary Team, minuting meetings, filing and other general administrative duties.

In order to meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. 

Main duties of the job

• To directly negotiate appointment slots with clinicians in order that service users can take place within stated target times and standards according to the NHS Plan.
• Processing of all referrals into the service, ensuring that all relevant Health & Social Care systems are updated in accordance of that referral.
• Typing of all clinical correspondence.
• Coordinating and directing service user contact via telephone call, email or letter. Identifying priority contact, particularly from distressed service users or relative, informing the relevant team member for the needs of urgency when appropriate.
• Greeting service users, carers and other visitors when required.
• Direct making of appointments according clinical requirement set out by the clinicians, and agreed with service users.
• Arrange patient transport when required in accordance with Trust policy.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.