HealthJobsUK

Trosolwg o'r swydd

The post holder will be responsible for the promotion and development of psychological skills within the All Age 24/7 Crisis Helpline that covers the demographic area of Bolton Salford and Trafford, Manchester, and Wigan. The service is part of the Greater Manchester Clinical Assessment Service (CAS), which offers a dedicated contact number given to all known service users, their carer’s and the public via the NHS 111 and CAS systems. This is to support a timely, supportive, and quality response to service users (of all ages) and carers when they need support, advice, and information inclusive of brief interventions outside of any planned intervention.

This service aims to alleviate distress or anxiety for the service user or their carer potentially negating the need for presentation to A&E or even emergency admission to hospital. The provision of this helpline across GMMH footprint provides a consistent and quality approach across Trust services.

Prif ddyletswyddau'r swydd

The post holder will lead and develop the psychological resource within the Helpline Service and will work with the service manager to develop and embed this new role. The post holder will support the supervision and development of psychological thinking in the role of the 24/7 helpline practitioners which includes assistant psychologists and multi-disciplinary staff.

Helpline practitioners receive all calls and provide immediate support, expert advice, and signpost service users to the most appropriate service. This involves assessment and brief interventions where appropriate via telephone. The post holder will be expected to support the clinical skills of helpline staff and provide regular individual and group supervision, drawing upon a psychological understanding of crisis and suicidality. There will be a need to demonstrate experience in leading on complex clinical cases, providing reflective practice and the delivery of in-house training to support continuing professional development. In terms of leadership the post holder will be required to support senior managers with service development and in liaising with departments across the trust.

Gweithio i'n sefydliad

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.