Job vacancy: Facilities Supervisor – CEF Helpdesk & Curve Reception, Greater Manchester Mental Health NHS Foundation Trust, Prestwich

Job summary

Main area: Administration
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday - 0800-1600)
Job ref: 437-6828901

Employer: Greater Manchester Mental Health NHS Foundation Trust
Employer type: NHS
Site: The Curve - Greater Manchester Mental Health NHS Foundation Trust
Town: Prestwich
Salary: £26,530 - £29,114 Per Annum
Salary period: Yearly
Closing: 03/01/2025 23:59

Facilities Supervisor – CEF Helpdesk & Curve Reception

NHS AfC: Band 4

Detailed job description and main responsibilities

GMMH Facilities are looking to recruit a Facilities Supervisor to further enhance our Facilities Departments and Services Teams who are moving towards a new and exciting future, utilising technological advancements and rethinking processes to deliver an excellent customer experience.

The work will be varied, interesting and challenging, requiring creativity and responsiveness. The post holder will form part of a multifaceted and multifunctioning team responsible for providing an excellent customer service to all of the Trusts stakeholders.

The post holder will line manage the CEF Helpdesk team, a responsive and efficient Trust wide Facilities helpdesk function. This includes ensuring appropriate levels of cover for annual leave and sickness, leading on recruitment of new team members, carrying out required 1-to-1's and appraisals, arranging NHSP agency staff, and onboarding & training new team members. They will act as first escalation point for any queries and make appropriate decisions.

Alongside managing the team, the Facilities Supervisor will take an active role in supporting and delivering the day-to-day operations of the department and services provided. The post holder will be responsible for receiving, understanding, directing, and processing large amounts of varied queries using Facilities systems to deliver a clear and efficient services for all customers. This role includes liaising with all levels of staff within the Trust, service users, carers, visitors, other public organisations, and the general public.

The post holder will contribute, share knowledge and good practice, and play an active role in making sure the service is providing excellent customer service and support, and concise and helpful advice to all customers. They will promote by example and help to maintain service levels and standards within the department, especially in customer service and speed & quality of answer.

Facilities Supervisors are required to use their own initiative when dealing with situations outside the parameters of procedures and use initiative and sensitivity when dealing with unpredictable situations including enquiries from anxious service users, visitors, users with language and/or disability barriers, and always ensuring an appropriate and compassionate response.

The Facilities Supervisor will be responsible for reviewing and rethinking existing process to make sure they are effective and efficient, and mapping, planning, and introducing new processes to the service.

Please see Job Description for full list of Duties and Responsibilities.

Person specification

Application Form

Essential criteria

Recognised competency- based level 3 qualification in a relevant subject (e.g. NVQ, B-TEC QCF, Apprenticeship), or equivalent de
Demonstrable experience in customer service or Helpdesk roles
Evidence of continuous professional development
Demonstrable experience of working with helpdesk systems
Experience of managing a team and undertaking line management responsibilities
Proficient in the use of Microsoft Office applications including Teams, Excel, Word, and other Office 365 suite apps
Delivering robust training and onboarding plans
An excellent telephone manner and communication skills
Good communication skills; the ability to lead and motivate a team & converse with other staff, Trust employees, and Service Users
Effective interpersonal and intrapersonal skills including high degree of self- awareness and self- regulation

Desirable criteria

Qualification in Facilities related discipline
Experience of workforce management systems such as Healthroster and Employee Online
Previous working experience within an NHS or public sector environment.

Application form and interview

Essential criteria

Experience of delivering excellent customer support
Ability to prioritise workload
Consistently professional, collaborative, and compassionate in their approach.

Desirable criteria

Experience in contributing to service improvement and development plans
Commitment to imparting knowledge and experience to other team members and new colleagues

Important Information about working for GMMH:

All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www..nhsemployers.org

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click here.

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**

Defence Employer Recognition Scheme (ERS) - Bronze

We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Damien Holden
Job title: Facilities Manager
Email address: [email protected]

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Job summary

Employer heading

Facilities Supervisor – CEF Helpdesk & Curve Reception

NHS AfC: Band 4

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Application Form

Essential criteria

Desirable criteria

Application form and interview

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

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