Job summary
Employer heading
Catering Retail Assistant
Band 2
Job overview
Catering Retail Assistant
20 hours over 5 days a week
8.30am - 1.30pm or 12:30 - 16:30 Monday - Friday
Every other weekend 10.30am - 16.30 pm
As soon as the doors open at 8am you are serving customer, whilst the role can be exhausting if can also be very rewarding. Through out the year we have many things going on, from big celebrations of NHS achievements to BBQs whenever the sun shines, no two days are ever the same.
The main aim of the job is to provide the best possible service and experience for patients, visitors and staff using the Staff Restaurant, whilst maintaining a high standard of Food Safety and Cleanliness.
The dining room is very busy and the successful candidate must be able to work under pressure and at speed.
Part of the job requires the post holder to prepare salads and sandwiches for lunch, therefore a knowledge of catering is required.
Main duties of the job
-
The post holder with be required to;
- Record food and fridge temperatures, accurately and record the information clearly.
- Work on the service counter using good customer service and communication skills to engage with customers.
- Use engagement to drive sales.
- To deal with all phone enquires to the Staff Restaurant, take orders and pass on any enquires they cannot deal with to the Restaurant supervisor, Head Chef or Catering Manager.
- Relay information back to the kitchen regarding orders placed or stock needed
- Take cash and card payment from Customers, balance the till at the end of service, recording all information accurately.
- Work very closely with other members of the small team, and play their part in delivering the best possible service.
Working for our organisation
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
In line with the Trust’s Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership.
Person specification
Knowledge
Essential criteria
- Experience working in a café / coffee shop
Desirable criteria
- Experience in handling cash and card payments
Qualifiations
Essential criteria
- Level 2 Food safety
Desirable criteria
- Allergen level 2
Skills
Essential criteria
- A good communicator able to engage with customers easily
- Can record information clearly and accurately
- Must be able to work under pressure and use own initiative
Other
Essential criteria
- Must be versatile and willing to work in other areas within catering if needed
- Must have some computer understanding to complete mandatory training on line.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Robert Alcock
- Job title
- Catering Services Manager
- Email address
- [email protected]
- Telephone number
- 0161 778 3777
- Additional information
Robert Alcock
Catering Manager
0161 778 3777
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