Job overview

An exciting opportunity has arisen at the Hillingdon Hospital NHS Foundation Trust to recruit four Macmillan Cancer Support worker's to work across a number of services (Urology, Breast, Colorectal, Lung & Upper GI).

The Macmillan Cancer Support Worker will form an integral part of the multidisciplinary team in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout their cancer pathway.  

The Support Worker will work with the Clinical Nurse Specialists (CNSs) to ensure the coordination and management of patients at all points of their treatment. The Support Worker will act as a point of contact for patients under the guidance of the CNS to signpost patients based on their needs. Support workers will work independently within the remit of the role under the supervision of the Clinical Nurse Specialists and Personalised Care Project Manager. 

Please note that this vacancy may close early due to the amount of applications the vacancy receive. 

Main duties of the job

• A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty, and integrity.
• To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system to make informed decisions.  
• Provide information to patients related to treatment/follow-up and signpost to appropriate healthcare providers within remit of role and guidance.
• Perform Holistic Needs Assessments using designated screening tools as   appropriate.
• Support CNSs in developing and facilitating Health and Well Being Programs. This will involve contributing and delivering education to patient and carers, including information around health promotion, disease prevention and supporting self-management of their rehabilitation or long-term condition.

Working for our organisation

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.