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Prif leoliad
Renal
Gradd
NHS AfC: Band 4
Contract
Parhaol
Oriau
Rhan-amser - 18.75 awr yr wythnos
Cyfeirnod y swydd
197-AO6069
Cyflogwr
Lewisham and Greenwich NHS Trust
Math o gyflogwr
NHS
Gwefan
Queen Elizabeth Hospital
Tref
Woolwich
Cyflog
£26,530 - £29,114 Per annum plus HCA pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
01/12/2024 23:59

Teitl cyflogwr

Lewisham and Greenwich NHS Trust logo

Renal Medical Secretary

NHS AfC: Band 4

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Trosolwg o'r swydd

To provide a full secretarial support service to consultants and members of their teams in respect of their general medical duties, diary management and specialist work. 

To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes. 

The post holder will be based at the Queen Elizabeth Hospital, Woolwich.

Prif ddyletswyddau'r swydd

To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients/carers, other departments with the Trust and external bodies.

To produce correspondence and reports by the use of digital dictation/audio transcription technology.

To type clinical letters, including those of a sometimes distressing or emotional nature from digital dictation/audiotape as agreed.

To organise and support meeting on behalf of the team of Consultants, taking and distributing minutes as required.

 

Gweithio i'n sefydliad

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.

To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.

To ensure that external investigation reports are bought to the attention of the appropriate medical team and signed off by the appropriate member of staff.  Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary.

To maintain filing systems that facilitate the effective running of the department.

To open, date stamp and distribute post according to local standard operating procedures.

Maintain up to date filing of external reports and correspondence in patient medical records/on iCare.

To use the appropriate IT system for checking patient information and appointments.

To manage patient records appropriately, ensuring an an up to date record is maintained of all case notes returned from the wards and clinics. 

To maintain and update the diaries of the members of the clinical team as required and to co-ordinate meeting, teaching sessions/venues as required.

To cover for medical secretary colleagues during periods of absence and annual leave.

To ensure the department has adequate stocks of stationery and order supplies as and when necessary.

To co-ordinate and process work of a medical legal nature and other medical reports as required.

To draft responses to routine enquiries as appropriate.

To take an active role in initiatives to improve the administrative service provided to managers and clinicians.

to organise own work schedule, and adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager.

Managing generic email accounts.

To have an awareness of the referral to treatment (RTT) patient pathway journey in order to be able to respond to patients/carers call and enquiries.

Manyleb y person

Qualifications and Training

Meini prawf hanfodol
  • GCSEs or equivalent
  • RSA3 Typing/Word Processing or other recognised qualification or equivalent experience.
  • AMSPAR qualification level 2/3
Meini prawf dymunol
  • NVQ4 in admin
  • EDCL or similar It qualification.

Experience

Meini prawf hanfodol
  • Minimum of 2 years’ medical secretarial and/or Personal Assistant to senior level staff.
  • Computer skills Excel , Word & Power Point
  • Experience of managing competing and varied demands
  • Audio Typing
Meini prawf dymunol
  • Use of Digital Dictation System

Knowledge and Skills

Meini prawf hanfodol
  • Clear handwriting, spelling, grammar & numeracy.
  • Ability to use initiative and work unsupervised.
  • To have a systematic and methodical approach to work with attention to detail.
  • Ability to demonstrate good interpersonal, oral and written communication skills especially when dealing with highly sensitive information and where there are barriers to understanding.
  • Ability to demonstrate good organisational skills and to prioritise/manage own workload in a demanding environment
  • Ability to meet deadlines
  • Ability to deal tactfully and sympathetically with members of the public and professionals
  • Sound experience working within the NHS or Medical Service Organisation

Personal Qualities

Meini prawf hanfodol
  • Ability to demonstrate an understanding and respect for confidentiality.
  • Ability to work closely with team members and external parties.
  • Responsive to change and ideas, adapt to new systems.
  • Ability to work flexibly
  • Ability to work under pressure
  • Motivation to participate in personal and professional development programmes
  • Ability to recognise when to see support
  • Good leadership skills

Bathodynnau ardystio / achredu cyflogwyr

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Isabelle Salami
Teitl y swydd
Associate Service Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
07502623523
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