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Job Summary 

 

To enable children and young people to feel at ease and feel safe within the phlebotomy clinic and have appropriate access to play whilst in the phlebotomy department.

 

The post holders’ primary base will be at Queen Elizabeth Hospital, Woolwich; however, there will be a requirement to attend any of the Trust’s Paediatric Phlebotomy Clinics in the performance of duties within this job description

 

Key Result Areas & Performance:

 

Main duties and responsibilities

 

• Provision of normal play materials and activities appropriate to the age, development, medical condition and special needs of each child/adolescent.
• Advise and support parents/carers in their play activities with their children.
• Select and care of play materials appropriate to the department and cultural needs of the local population.  
• Create a comfortable, stimulating and anti-discriminatory environment for all children and adolescents.
• Support Phlebotomist within the Phlebotomy Clinic.
• Be aware at all times of the provision of a healthy and safe environment, in accordance with Trust policy and current legislation. 
• To take responsibility for own personal development.
• Ensure patient confidentiality is maintained.

 

Personal/Professional

 

• To be respectful of individual values, cultures, religion and beliefs.
• To have yearly appraisals.
• To participate in internal and external learning opportunities.
• To always behave in a manner that is professional, positive and polite.
• To help create a warm, welcoming and safe child friendly environment
• Attend trust mandatory and statutory training.
• To be able to deal efficiently with stressful situations

• To be aware of the Data Protection Act.

 

The contents of this job description will be regularly reviewed and may be amended in consultation with the postholder, according to the needs of the service.

 

Workforce

 

To maintain good work relations with all members of staff to promote effective teamwork and treating everyone associated with the Trust with courtesy and respect.

 

Financial

 

To adhere to the principle of eliminating waste in terms of wasteful or unproductive practices and or wasteful and or unproductive use of consumable materials. In this way the post holder will contribute to ensuring best use of limited public resources and cost efficiency / reduction.

 

Communications and Relationships

 

·         To work as part of a team within the phlebotomy outpatient setting and take a supportive, courteous and professional approach at all times in undertaking duties of the receptionist post.

 

·         To greet members of the public and other healthcare workers at the reception area.

 

Key Relationships include:

 

·         Departmental Managers

·         Visitors to the reception area

·         Service users though personal contact or telephone enquiry

·         Colleague reception and phlebotomy staff

Other hospital workers who may access the department

General

·           To keep the workplace and clean and tidy.

 

·           To provide and sustain a high-quality service and participate in the setting of quality goals.

 

·           To have an understanding of compliance with Standard Operating Procedures and related to the area in which they are working.

 

·           To undertake such duties as may be required and are consistent with the responsibilities of the grade and needs of the service.

 

·           To take appropriate action if there is a minor spillage of body fluids.

 

·           To observe and adhere to local and national Health & Safety Policies.

 

·           To have responsibility for the health, safety and welfare of self. This will minimize the risk to other members of staff and general public and to comply at all times with the requirement of Health and Safety Regulations.

 

·           To participate in Risk Assessment and Health and Safety Audit.

 

·           To use equipment and facilities provided in a responsible and safe manner.

Review of this job description

This job description is intended as an outline indicator of general areas of activity and will be amended in the light of the changing needs of the organisation.  To be reviewed in conjunction with the post holder on a regular basis.

 

Confidentiality

The post holder must ensure that personal information for patients, members of staff and all other individuals is accurate, up-to-date, kept secure and confidential at all times in compliance with the Data Protection Act 1998, the Caldicott Principles and the Common Law Duty of Confidentiality. The post holder must follow the record keeping guidelines established by the Trust to ensure compliance with the Freedom of Information Act 2000.

 

Data Protection Act

All staff who contributes to patients’ care records are expected to be familiar with, and adhere to, the Trust’s Records Management Policy. Staff should be aware that patients’ care records throughout the Trust will be subject to regular audit.

 

All staff who have access to patients’ care records have a responsibility to ensure that these are maintained efficiently and that confidentiality is protected in line with the Trust’s Confidentiality Policy.

 

All staff have an obligation to ensure that (care) records are maintained efficiently and that confidentiality is protected. Staff are also subject to this obligation both on an implied basis and also on the basis that, on accepting their job description, they agree to maintain both patient/client and staff confidentiality.

           

In addition, all health professionals are advised to compile records on the assumption that they are accessible to patients in line with the Data Protection Act 1998.

 

Systems and IT skills requirements

All Trust staff needs to have the essential IT skills in order to use the Trust Clinical Information Systems as well as other required IT related applications in their jobs.   Initial and on-going IT applications and IT skills training will be provided to underpin this requirement.

 

Health & safety

 

All staff must comply with all Trust Health & Safety Policies and Procedures.  Staff must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974), and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.

 

 

 

 

 

Risk management

All Trust employees are accountable, through the terms and conditions of their employment, professional regulations, clinical and information governance and statutory health and safety regulations, and are responsible for reporting incidents, being aware of the risk management strategy and emergency procedures and attendance at training as required.

 

All staff have a responsibility to manage risk within their sphere of responsibility.  It is a statutory duty to take reasonable care of their own safety and the safety of others who may be affected by acts or omissions.

 

All managers throughout the organisation have a responsibility to ensure that policies and procedures are followed, that staff receives appropriate training that a local risk register is developed and monitored on a quarterly basis and any changes reported to the Clinical Risk Management Group and Strategic Risk Management Committee.

 

Managers are responsible for implementing and monitoring any identified risk management control measures within their designated area/s and scope of responsibility.  In situations where significant risks have been identified and where local control measures are considered to be potentially inadequate, managers are responsible for bringing these risks to the attention

of the Clinical Risk Management Group and Strategic Risk Management Committee if resolution has not been satisfactorily achieved.

 

 

Infection Control

All Trust staff are responsible for protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to their managers. All staff undertaking patient care activities must attend infection control training and updates as required by the Trust.

 

 

Financial Regulations

All staff are responsible for the security of the property of the Trust, avoiding loss or damage of property, and being economical and efficient in the use of resources.  Staff should conform to the requirements of the Standing Orders, Standing Financial Instructions or other financial procedures including the Code of Conduct and Accountability and the Fraud and Corruption Policy.

 

Safeguarding Children

All staff must be familiar with and adhere to Trust child protection procedures and guidelines. 

 

 

General

·         The post holder may be required to work at any of the Trust’s sites in line with the service needs.

·         The post holder must at all times carry out his/her responsibilities with due regard to the Trust’s Equal Opportunities Policy.

 

·         This job description describes responsibilities, as they are currently required.  It is anticipated duties will change over time and the job description may need to be reviewed in the future.

·         All staff have a responsibility to participate in the Trust’s Performance Appraisal Scheme and to contribute to their own development and the development of any staff that they are responsible for appraising.