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Detailed job description and main responsibilities

Liaise with multidisciplinary teams involved in providing care and services to ensure that discharge planning progresses smoothly and in a timely manner.
Support discharges within inpatient clinical management pathways and determined length of stay.
To be responsible for assisting with the discharge planning pathway for, coordinating appropriate multidisciplinary meetings prior to discharge in order to achieve a seamless transition into the community.

Communicate inpatient episodes to external agencies to assist in effective resource management.
The post holder will ensure relevant information from patient notes /demographics, clinical information and medication is imported correctly for completion of electronic discharge notifications (EDNs) and discharge documentation. High quality care for every patient, every day
Ensure timely completion of discharge summaries in conjunction with 
multidisciplinary teams to meet Trust wide and national targets with a focus on 24 hour target.
Provide Ad Hoc training on the use of the discharge pathway systems and support to administrative, nursing and medical staffs on all the wards 
Ensure Discharge pathway systems demographics information is up to date, update if required and are sent to the correct GPs.
In conjunction with the Trust Complex Care Coordinator, compile weekly and monthly situation reports (SitReps) to identify delayed discharges on all the medical and care of the elderly wards and send to Trust senior management team and external agencies.
Support multidisciplinary teams to deliver discharge objectives.

To review and monitor action plans where remedial steps are indicated to issues arising from the daily discharge pathway systems review and departmental meetings.Act as a point of contact for colleagues within community hospitals, primary care, social services and voluntary agencies in relation to concerns related to the hospitals discharge procedure and process. 
Facilitate and support staff with discharge planning of patients whose care is being provided on outlying wards 
Maintain a daily electronic list of patients with outstanding discharge pathway systems for completion within the Trust and National target times 
Monitor progress of discharge pathways systems completion, identifying and reporting the reasons for any delayed discharge summaries
Investigate the outstanding discharge pathway systems list from IT department to identify reason(s) for non-completion. 
Prioritise and assist with the completion of outstanding discharge pathway systems to meet the Trust and national targets.
Within the role the post holder will evaluate processes and propose/make changes to working practices and procedures or service development to enhance Trust performance.
The post holder to look at pathways and contribute to action plans submitted to the senior management team.
Ensure discharge pathway systems is fully compliant for discharge, completing relevant information from patient notes including demographics, medication, and clinical information.
Ensure EDNS [and/or patient notes] are available for coding within set timescales.
Identify, investigate and correct as appropriate discharge pathway systems with wrong admission/discharge date to improve data quality and discharge pathway systems completion rate.
Arrange discharge pathway systems system training to administrative and medical staffs, and provide system support when required.
Escalate non-compliance of discharge pathway documentation completion to service manager as appropriate.
Provide IT support to clinical staff to ensure all relevant medical and social 
information is recorded on electronic discharge forms. 
Support nursing and medical staff in completion of electronic referrals documentation for discharge, ensuring that the multi-professional team achieve targets of completion dates to facilitate discharge plans.
High quality care for every patient, every day
Interrogate social services databases to identify relevant information for patients admitted via A&E and transfer the information on to the electronic summary.
Where appropriate, communicate inpatient episodes to external agencies to assist in effective resource management.
Provide support to enable accurate coding for acute medicine inpatient episodes.
In conjunction with the Trust Complex Care Coordinator, produce weekly and monthly management SitReps identifying delayed discharges. 
Respond to GP queries regarding electronic discharge summaries in a timely and effective manner. 
Identify and liaise with IT teams and the Service Manager to implement and improve IT systems. 
Responsible for introducing and implementing new software or updates to 
administrative and medical staffs.
Support the medical and nursing teams in completion of electronic forms by providing 
IT advice and training when required.
Follow up rejected referrals from social services and liaise with the ward for resubmission. 
Assist in the compilation of the weekly Delayed Discharge Tracker list and prepare documents for Patient and Risk meetings.
Take for Tracker meeting and send it to the relevant staff and departments.
Where appropriate, support the nursing and multidisciplinary teams in accessing external agencies.
Work with the Business Manager in improving communication across organisations within Clinical Governance and Caldecott guidelines.
To share learning with other teams and departments.
To actively contribute in data collection and audit projects where appropriate both locally and Trust wide.
Work force
Provide Line-management to admin support assign to support this post.
Provide Line management and plan training programmes, including appraisals for the admin support assigned to this post.

Provide day to day supervision, training and work allocation to the admin support assigned to this post.
Provide Ad Hoc training on the use of the discharge pathway s system and support to administrative, nursing and medical staffs
Financial
Have an awareness of the financial and business planning aspects of the 
department, where appropriate to role.
Communications and Relationships
High quality care for every patient, every day
Working closely with all members of the multidisciplinary teams both internal and external to the Trust.
Have regards for the spiritual and cultural needs of the patient. Patient/relatives contact which can be challenging, especially when attending inpatients on medical wards. 
Re-assuring patients and/or relatives when correcting information on the Discharge pathway systems prior or subsequent to discharge [giving a copy to the patient/relative and re-sending amended copy to GP where appropriate.
To liaise with the Trust Complex Discharge Co-ordinator for completion of agreed Trust report. 

Having autonomy in making changes in pathways for evidence based improvements. 
Dealing with distressing information patient care, especially whilst dealing with discharge pathways on the acute and emergency ward.
Respond to GP and PAL office queries regarding electronic discharge summaries.
Knowledge of social service database, discharge pathway systems and PIMS.
To monitor and track timelines of referrals to other agencies both internal and external, following through with medical teams as required escalating to service manager as appropriate
Follow up rejected referrals from social services.
Support the medical and nursing teams in completion of electronic forms by providing IT advice as and when required.
General
To work mainly unsupervised, using guidelines, Policies and experience to support decision making, referring to the Business Manager for advice on issues outside guidelines.
To act in such a manner as to justify public trust and confidence, uphold and enhance the reputation of the Trust and service to safeguard the interests of individual patients.
To maintain to accurate and legible records of all clerical and legal documentation with regard to Statutory and Trust Policies.

To partake in the personal Development plan and Individual Performance review programmes as per KSF guidelines.

Be accountable for personal practice, critically evaluating own performance, ensuring the use of reflective practice to promote a high standard of delivery.
Supervise the Administrative Support, carrying out 1:1s, PDP etc.
To maintain confidentiality of patient information.
To manage the discharge pathway systems completion list, prioritising using own judgement to meet deadlines
This post entails physical effort standing, a lot of walking, sitting in front of a PC for long time period investigating.
This post requires concentration and is subject to frequent interruptions by the MDT, 
GPs and ward administrators e.tc. 
The post holder will be exposed to distressing situations/information when supporting discharge pathways which may include adult protection issues and discussions at High quality care for every patient, every day
MDTs and whilst compiling the discharge tracker meeting information or investigating outstanding discharge documentation.
General Information 
Review of this job description
This job description is intended as an outline indicator of general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder on a regular basis.