Job summary
- Main area
- Administration and Clerical
- Grade
- Band 3
- Contract
- Fixed term: 6 months (Funding for post until March 2025)
- Hours
- Full time
- Part time
- Job share
- Job ref
- 824-ONW-6471803
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- Wembley Centre for Health and Care
- Town
- Wembley, London
- Salary
- £27,129 - £28,649 per annum inclusive of HCAS (pro rata)
- Salary period
- Yearly
- Closing
- 08/08/2024 23:59
Employer heading
Administrator
Band 3
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.
Job overview
The post holder will provide a comprehensive and high quality administrative support to the team.
The post holder will take responsibility for receiving phone calls, booking appointments, updating waiting lists and communicating appointment related information to patients/carers and provide administration support to clinical staff.
Support day to day running of the office.
Main duties of the job
1. Communicate effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards.
2. Disseminate information regarding the team’s availability and schedule to relevant internal or external departments, managers, or organisations as required.
3. Liaise with other relevant agencies/departments to locate and arrange transport of medical records/ folders to and from various sites in accordance with agreed protocols.
4. Organise interpreters and transport and notify users.
5. Taking all phone calls and email correspondence for Brent Community Rehabilitation.
6. Book clinics and appointments and manage cancellations or amendments in a timely manner.
7. To utilise the relevant IT systems to enter and retrieve data ensuring all details are accurately recorded in a timely manner.
Working for our organisation
Just as we care about our patients’ wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C’s apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Detailed job description and main responsibilities
Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.
Person specification
Education and qualification
Essential criteria
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent
Desirable criteria
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential criteria
- Secretarial and administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
Desirable criteria
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
Skills and Knowledge
Essential criteria
- Understanding of the need for confidentiality
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Excellent verbal and written skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Helen Webber
- Job title
- Clinical Lead Occupational Therapist
- Email address
- [email protected]
- Telephone number
- 07551134010
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