Job summary
Employer heading
Administration Manager
NHS AfC: Band 5
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
· We are looking for an innovative, forward thinking administrator to over-see the delivery of robust administration systems, providing highly responsive and efficient administrative processes for Children's Specialist Services in Waltham Forest.
The successful candidate will be an experienced administrator who is well-versed in implementing high quality, well-designed systems and processes to support clinical function with the greatest level of efficiency possible.
You will also be responsible for the day to day management of admin staff working in the busy multi disciplinary child development clinic ensuring smooth delivery of all associated administration functions, including referral processing, clinic scheduling and appointment coordination.
Main duties of the job
Important skills and qualities for this role include:
- exceptional planning and organisational skills with the ability to multi task
- a flexible, solution focused approach & can -do attitude
- excellent attention to detail
- the ability to work in a pressurised environment
- great communication skills
- an approachable, personable manner with the ability to adapt to different situations
- proficient IT skills, including advanced working knowledge of Microsoft Office
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
Detailed job description and main responsibilities
· In conjunction with clinical & other admin staff you will be responsible for utilising innovative admin support approaches to enhance service delivery based on your understanding of our clinical service delivery and healthcare data management and monitoring systems eg Rio, PowerBI
h You will have responsibility for over-seeing the Single point of Access SPA (referrals) admin processes and systems and the MDT waiting list systems, clinic scheduling and appointment booking processes for the child development team.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Person specification
Significant administrative experience at senior level
Essential criteria
- 2 years
Advanced level IT skills
Essential criteria
- 2 years
Working in a busy office environment
Essential criteria
- 1 year
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Louise Parker
- Job title
- Head of Targeted Children's Services
- Email address
- [email protected]
- Telephone number
- 0208 430 7976
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