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Job overview

The post holder will be part of an Administrative team whose responsibilities are to support the clinical services within the radiology department in managing the daily demand and to effectively prioritise incoming referrals into urgent and non-urgent.

The post holder will act as a Patient flow coordinator to Radiology Department, to provide supports to the on calls, legal enquires such as Freedom of Information requests when required and provide an effective, efficient appointment service to the department and the Trust.

Main duties of the job

• Act as the Patient flow coordinator for the department by acting as the guidance for telephone enquiries coming through to the Radiologist of the Day phone-line
• Assess the nature of the incoming call to determine whether they require immediate attention from a radiologist.
• Enter patient information onto Soliton and add to the waiting list upon arrival.
• Register new patients on Cerner and crosscheck the demographic information with SPINE for accurate details.
• Answer the telephone in a polite and friendly manner. To deal with all requests/enquiries in an appropriate manner.  
• Responsible for ensuring appropriate and timely responses are made for requests under the FOI.
• The post holder will be expected to work in a pro-active manner across the Trust.
• Communicate directly with patients in the department who have any queries regarding their procedure or appointment.
• To keep up to date with technology developments with regard to developing appropriate skills in the use of modern technology.
• Any other business as required by the Radiology Admin Manager.

   

   

Working for our organisation

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.