Job summary
- Main area
- Theatres
- Grade
- Band 3
- Contract
- Permanent: N/A
- Hours
- Full time - 37.5 hours per week ((07:00 - 15:00), (08:00 - 16:00), (09:00 - 17:00), (10:00 - 18:00), (11:00 - 19:00))
- Job ref
- 200-6321175-ACS-Z
- Employer
- St George's University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St Georges Hospital
- Town
- Tooting
- Salary
- £27,948 - £29,468 per annum incl inner london HCAS
- Salary period
- Yearly
- Closing
- 10/07/2024 23:59
Employer heading
Day Surgery Receptionist
Band 3
Job overview
An exciting opportunity has arisen within the Day Surgery Unit at St George's Hospital for a Receptionist to join our friendly & welcoming team.
We are currently recruiting for a Full time (37.5 hours) Receptionist within our Day Surgery unit at St Georges hospital. The post holder will be required to work Monday- Friday (potential/occasional Saturdays) working an variable shift patterns of 07:00 to 15:00, 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00, 11:00 to 19:00, or 12:00 to 20:00.
The post holder will be required to cross cover within our Pre-operative Assessment unit within St Georges Hospital when needed. And maybe required to cross cover within our Day surgery unit at Queen Mary's Hospital Roehampton.
Within the day surgery unit we operate on all types of patients and it is the receptionists responsibility to ensure the the patient's administrative work up is prepared prior to them going in for surgery.
We are looking for an enthusiastic individual with great communication and organisational skills to join our growing team. And we look forward to welcoming the successful candidate into our busy Day surgery unit.
Main duties of the job
The post holder will support Theatres and Anaesthetics Management to ensure the provision of an efficient, focused administration service and to organise and plan work across the range of administrative functions that underpin the delivery of the Day Surgery unit and POA Willows Unit.
Working for our organisation
With nearly 9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.
Their main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.
St George’s University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.
Detailed job description and main responsibilities
In your new role, you will:
- Check in patients and discharge patients in/out of the unit.
- Prepare and process patient records for all patients.
- Daily organisation within the reception area .
- Arrange transportation, interpreters, and other support services for patients that require them.
- Work with our Surgical Specialities to ensure excellent patient experience and efficient care pathways.
- Make daily reminder calls to assist patients with their queries and effectively manage their expectations.
- Assist a wide variety of clinical staff with administrative tasks.
(Review JD attached for more of the roles requirements)
Person specification
Qualifications
Essential criteria
- A Levels or equivalent
- Computer literate in: Microsoft Word, Excel, Outlook
Desirable criteria
- Experience of Cerner/IClip/Surginet
Experience
Essential criteria
- Experience of working in a customer service role or ward/clinic area – front house on Reception.
Desirable criteria
- Experience in a health care setting
Skills
Essential criteria
- Well organised with a logical approach to problem solving
- Good written and verbal communication skills
- Good IT skills
We expect all our staff to share the values that are important to the trust – being excellent, kind, responsible and respectful – and behave in a way that reflects these. More information on the vision and values of St. George’s University Hospitals NHS Foundation Trust is attached below.
Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email.
If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features. These features will include:
- The machine readable zone
- An ultra violet image
- An infra red image
As part of your pre-employment checks, we will also be required to obtain satisfactory, written references. Please ensure that the referee details which you provide on your application form are correct. We require at least one written reference from your current or most recent line manager. We are only able to accept references from a professional work email address.
Telephone: 02082963786
Text: 07501066267
Email: [email protected].
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alistair Edmondson
- Job title
- Day Surgery Unit Manager
- Email address
- [email protected]
- Telephone number
- 02087254120
- Additional information
Alistair Edmondson
Contact number: 0208 725 4120
Email: [email protected]
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