Job summary
- Main area
- Surgical
- Grade
- Band 5
- Contract
- Fixed term: 5 months (FTC till the 31st of March 2025)
- Hours
- 37.5 hours per week (37.5 hours per week - full time)
- Job ref
- 200-NN-6502426-ACS-Z
- Employer
- St George's University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St Georges Hospital
- Town
- Tooting
- Salary
- £35,964 - £43,780 pa including inner london HCAS
- Salary period
- Yearly
- Closing
- 25/10/2024 23:59
Employer heading
Assistant Service Manager - Paediatric Surgery
Band 5
*The pay scales advertised have been confirmed by NHS England, we are awaiting confirmation of when these will be reflected. The new scales can be found here: Pay scales for 2024/25 | NHS Employers
Job overview
This is an exciting opportunity to join the Paediatric Surgery team at St Georges University Hospital, the Assistant Service Manager will support the clinical and management teams in the day to day running of the Paediatrics Department, as well as provide comprehensive administrative support. The post holder will line manage and work as the leader of a team of paediatric secretaries and administrative staff, ensuring equitable workload distribution and excellent standards of support across the team. The post will support the Service Manager in the delivery of administrative and clerical support services and the development of quality information management systems, facilitating operational delivery and act as a patient advocate and problem solver during the patient’s journey.
Main duties of the job
To support the clinical and management teams in the day to day running of paediatric admissions within Children’s Services. To line manage the Paediatric secretarial/admin team, overseeing the consultants’ clinics, waiting list, booking of admissions for patients in order and within specified timeframes. To co-ordinate the efficient use of theatre and bed space for paediatric admissions. The post holder will support the delivery of administrative and clerical support services and the development of quality information management systems, facilitating operational delivery and act as a patient advocate and problem solver during the patient’s journey. To support the Service Manager in managing paediatric waiting lists and ensuring that patients are seen within the national target times. To manage a team of A&C staff on the day-to-day operational delivery of administration and clerical work, including line management responsibilities and workload monitoring. Manage human and financial resources to help deliver local and national performance targets, and other national standards.
Working for our organisation
With nearly 9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.
Their main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
Our aim is to provide an excellent, safe and innovative service that is child and family orientated. We are developing new services to help reduce inpatient admission while we work towards more consultant led provision of care.
We have a comprehensive range of paediatric specialist services in both medical and surgical fields. These are supported by PICU and NICU. Our medical specialities include: Allergy, Asthma, Cardiology, Endocrinology, Gastroenterology, Haematology, Infectious Diseases, Neurology, Epilepsy, Respiratory and Rheumatology with a joint treatment centre for Oncology with the Royal Marsden Hospital. These services offer a seamless transition from birth through to transition to adulthood.
Detailed job description and main responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Person specification
1. Qualifications and Training
Essential criteria
- 1.1 Experience or qualifications that would lead the interview panel to conclude that this person has the capacity to take on an operational
Desirable criteria
- 1.1.1 Formal, academic management qualifications 1.1.2 Any further study that the candidate can demonstrate would be usefully applied in a management role
2. Experience
Essential criteria
- 2.1 In a patient/customer facing role 2.2 Dealing with people of a variety of professional backgrounds and abilities
Desirable criteria
- 2.2.1 Previous experience in an operational or project management role 2.2.2 Previous staff management and financial management
3. Skills
Essential criteria
- 3.1 Ability to work autonomously and on own initiative.
- 3.2 A sense of how to develop and implement unit policy.
- 3.3 Proficient user of word processor, spreadsheet and presentation software.
- 3.4 Able to interpret information in order to act upon and disseminate to others.
- 3.5 Able to manage and develop a variety of tracking lists to monitor patients and their treatment pathways
- 3.6 Be able to talk and interact with patients in an appropriate and professional manner
- 3.7 Be able to talk and interact with clinicians and other staff groups in an appropriate and professional manner
Desirable criteria
- 3.3.1 Have an understanding of the NHS complaints procedures
- 3.3.2 Ability to use a range of NHS computer and information systems
4. Knowledge
Essential criteria
- 4.1 A basic understanding of the key concepts of clinical governance.
- governance. 4.3 Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order. Understanding of junior doctor rota working and implications of changes.
- 4.4 A good understanding of the changing NHS environment.
- 4.5 IT literate with ability to use Microsoft Office applications
Desirable criteria
- 4.4.1 Knowledge of a Paediatric Surgery Service Department
- 4.4.2 Knowledge of the culture, processes and systems used by St George’s Hospital
5 Other
Essential criteria
- 5.1 Basic influencing skills with the ability to enthuse,
- 5.2 Political astuteness in understanding and working with complex policy and diverse interest groups
- 5.3 Common sense in knowing when to brief line senior managers and escalate issues
- 5.4 A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals;
- 5.5 A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority.
We expect all our staff to share the values that are important to the trust – being excellent, kind, responsible and respectful – and behave in a way that reflects these. More information on the vision and values of St. George’s University Hospitals NHS Foundation Trust is attached below.
Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email.
If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features. These features will include:
- The machine readable zone
- An ultra violet image
- An infra red image
As part of your pre-employment checks, we will also be required to obtain satisfactory, written references. Please ensure that the referee details which you provide on your application form are correct. We require at least one written reference from your current or most recent line manager. We are only able to accept references from a professional work email address.
Telephone: 02082963786
Text: 07501066267
Email: [email protected].
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Nekeshia Davis
- Job title
- Paediatric Service Manager
- Email address
- [email protected]
- Telephone number
- 02087251805
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