Job summary
- Main area
- Outpatients
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 200-NN-6258310-A&C-Y
- Employer
- St George's University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St Georges NHS Trust
- Town
- Tooting
- Salary
- £30,279 - £33,116 pa pr inc HCAS (20%)
- Salary period
- Yearly
- Closing
- 19/07/2024 23:59
Employer heading
![St George's University Hospitals NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/87.png)
Clinic Delivery Team Leader
Band 4
Job overview
We are looking to recruit an enthusiastic, friendly, highly-driven and able to work well under pressure member of staff to our Clinic Delivery Team. You should be hard working and dedicated to providing the best service possible for our patients.
You will work as part of the Outpatient Services team having a responsibility for improving and modernising outpatient services. You will lead a dedicated team of Clinic Delivery Co-Ordinators, working in the Outpatient department, who are responsible for clinic preparation and reception duties. With this team, you will be expected to deliver high quality administrative support to outpatient clinics under your remit.
Monday - Friday rota between 08.00 - 18.00 (37.5 per week)
Main duties of the job
- Supporting the Outpatient Service Manager and Assistant Service Manager with operational, administrative, modernisation and business issues.
- Line management responsibility for designated Delivery Co-Ordinators and to work closely with other Outpatient staff to ensure cross cover and support.
- To be high profile and visible, co-ordinating the smooth running of the clinics, supporting the front-line staff and ensuring a patient-focused delivery.
- To assist in the development of the Outpatient Clinic Services in conjunction with other team members.
- To assist in achieving all Outpatient related targets and objective
Working for our organisation
St George’s University Hospitals NHS Foundation Trust provide services from two main hospitals, St George’s Hospital and Queen Mary’s Hospital, and two health centres, St Johns Therapy Centre, and The Nelson Centre.
With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.
Our main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
Detailed job description and main responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
Person specification
Qualifications and Training
Essential criteria
- • Knowledge of range of computerised software• NVQ Level 4 or equivalent qualifications.
Desirable criteria
- • Evidence of management training or leadership development course
Experience
Essential criteria
- Administration experience• Experience of managing and supervising staff
Desirable criteria
- • Experience of using Cerner/iClip and PAS
Skills
Essential criteria
- • Evidence of problem solving skills and ability to respond to sudden unexpected demands
Desirable criteria
- • Deals constructively and sensitively with complaints.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanna Isaaks
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 020 8725 2111
- Additional information
Please call to speak to Melanie or Joanna for more information
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