Job summary
- Main area
- IDT Telecommunications Engineer
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 200-NN-6368141-ACS-Z
- Employer
- St George's University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St George's University Hospitals
- Town
- Tooting
- Salary
- £34,089 - £41,498 Per annum including inner london HCAS
- Salary period
- Yearly
- Closing
- 26/07/2024 23:59
Employer heading
IDT Telecommunications Engineer
Band 5
Job overview
To develop and provide 1st and 2nd line support for the Trusts Telephony and voice
recording platforms, whilst working with both suppliers and stakeholders to deliver a
resilient, robust, solution for lifesaving and commercially led call taking services.
***Previous applicants need not apply***
Main duties of the job
We are looking for previous experience of working in a high demanding environment with excellent communication skills and to be able to work well as part of a team.
Previous experience of networking and telephony would be a definite advantage.
Please ensure you read the job description and person specification before applying.
Working for our organisation
St George's University Hospitals NHS Foundation Trust is one of the country's principal teaching hospitals and our main site is shared with St George's, University of London, which trains medical students and carries out advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.
We deliver a large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation. We also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. As well as acute hospital services, we provide a wide variety of specialist care and a range of community services to patients.
Detailed job description and main responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Person specification
Skills
Essential criteria
- Ability to provide and present and train staff members in the usage of telephone equipment such as ACD & Voicemail
- To assist with the writing of documentation for in house local working procedures as required.
- Use own initiative to prioritise and resolve any urgent requests that may arise as part any authorised department moves and changes.
Desirable criteria
- To deal with, in the first instance, requests and complaints as referred by Line Manager and Switchboard Supervisor
- To act as stand in for the line manager, attending site and project meetings as required.
- Hardware Telecommunication equipment configuration and general hardware management for the Trust.
Experience
Essential criteria
- Experience of working within a complex environment with telecommunications network equipment
- Significant experience of working in a telephone voice servicing and maintenance at first line Level for at least one of the following: MiTel 3300, Siemens iSDX exchanges to Level 9.0 software, MD110.
Desirable criteria
- Experience of working with Netcall Liberty platform
- Experience of working within multi discipline project environment
Qualifications
Essential criteria
- Educated to HNC level (or equivalent) in an engineering or scientific subject
Desirable criteria
- Qualification in customer service such as an NVQ to level 3
- Demonstrable experience working in the telecommunications industry, preferably in a field service / technical support role
We expect all our staff to share the values that are important to the trust – being excellent, kind, responsible and respectful – and behave in a way that reflects these. More information on the vision and values of St. George’s University Hospitals NHS Foundation Trust is attached below.
Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email.
If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features. These features will include:
- The machine readable zone
- An ultra violet image
- An infra red image
As part of your pre-employment checks, we will also be required to obtain satisfactory, written references. Please ensure that the referee details which you provide on your application form are correct. We require at least one written reference from your current or most recent line manager. We are only able to accept references from a professional work email address.
Telephone: 02082963786
Text: 07501066267
Email: [email protected].
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Omar Philips
- Job title
- Network Manager
- Email address
- [email protected]
- Telephone number
- 02087253456
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