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Job summary

Main area
Facilities
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
282-F1246404
Employer
The Royal Marsden NHS Foundation Trust
Employer type
NHS
Site
The Royal Marsden Hospital Sutton
Town
Sutton
Salary
£28,166 Per Annum Inc HCAS
Salary period
Yearly
Closing
30/10/2024 23:59

Employer heading

The Royal Marsden NHS Foundation Trust logo

General Porter

NHS AfC: Band 2

Job overview

The Portering department at The Royal Marsden Sutton operates a 24/7 365 service across both of our sites, the main objective of this service is to provide a first-class service to our Patients staff and visitors.

The Portering and Security department is a busy working environment that deals with a diverse workload on a daily basis. To provide a point of contact for the staff and patients across the Trust requiring the
support and services of the wider Facilities Directorate, and to assist members of Facilities Directorate with a range of portering duties including support to the trust Security team in an emergency situation.

The Royal Marsden NHS Foundation Trust 5
Job application: Full Time General Porter

Main duties of the job

To work as part of a team to provide a quality, Portering/Security service to the Trust, that will ensure that all patients and visitors are courteously assisted and directed in a manner that will reflect positively on the Trust. Ensuring that a safe crime free environment for staff, patients and visitors is maintained at all times. The duties of the general porter are to be flexible in their work pattern and to assist in the day-to-day operation of the portering departments.


The Post holder could be required to work across Trust sites to best provide support to the Facilities Directorate and the wider organization, but it is largely anticipated that the primary base will be at Sutton.
Whilst workload will largely be determined by direct line management.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

  • Dealing with inquiries from patients, visitors, and staff in an efficient and polite manner.
  • To ensure that all patients and visitors are courteously assisted and directed in a manner that will reflect positively on the service and the Trust.
  • To escort patients by chair, trolley, bed or accompanying on foot in keeping with the current regulations, and to assist in movement of patients as required.
  • To transport equipment, samples and specimens to medical areas as required.
  • To cover the Trust waste management operatives during planned & unplanned leave.
  • To deliver deceased patients to the mortuary displaying respect for the patient’s dignity and in keeping with Trust policy. 

 

Person specification

Education/Qualifications

Essential criteria
  • Good general education with English GCSE standard or equivalent.

Experience

Essential criteria
  • Portering or Customer Service experience which demonstrates the understanding of the key functions for providing a support service.
Desirable criteria
  • Previous Security Experience

Skills Abilities/knowledge

Essential criteria
  • Ability to communicate verbally in a clear and effective way to patients, visitors and staff
  • Ability to take clear and concise messages.
  • Ability to respond to emergencies by following the appropriate Trust procedures.
  • Evidence of working well in a team
  • Ability to develop and maintain good working relationships with all levels of staff, patients and relatives
  • Confidence in making decisions when dealing with competing priorities.
  • Evidence of organisational skills and attention to detail
  • Ability to work methodically in a busy environment and meet deadlines
  • Ability to concentrate even with frequent interruptions.
  • Ability to handle confidential and sensitive information appropriately.
  • Able to demonstrate tact and diplomacy in a patient focus environment
  • Ability to work varied shift patterns as and when required

Employer certification / accreditation badges

Apprenticeships logoLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Darren Roberts
Job title
Facilities and Site Logistics Manager
Email address
[email protected]

If you have problems applying, contact

Address
Recruitment Support Team
Telephone
01629 690825
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