Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 282-SA1246453
- Employer
- The Royal Marsden NHS Foundation Trust
- Employer type
- NHS
- Site
- The Royal Marsden Sutton
- Town
- Sutton
- Salary
- £28,622 - £30,225 per annum
- Salary period
- Yearly
- Closing
- 29/11/2024 23:59
Employer heading
Senior Receptionist/ Administrator
NHS AfC: Band 3
Job overview
Outpatients are seeking an enthusiastic Senior receptionist/administration officer to help maintain the efficient administration in their departments at our Sutton Site. This post is vital to the smooth running of the main outpatient clinics. You will work in a busy environment, providing a reception service for patients and relatives.
The role also includes preparing medical records for the consultant's clinics. As a member of a multi-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable. The post is for 37.5 Hours a week Monday - Friday, for further information please contact Tracey Lover on 020 3186 5428.
Main duties of the job
The Senior Administration Officer is a member of the Outpatient/RDAC Administrative Team, covering the clinics, preparation and reception areas. They will adopt a professional and caring attitude with a polite and courteous manner in all aspects of communication. A uniform will be worn at all times.
The post holder will support both the Administration Manager and the Deputy Manager whilst providing a supervisory role to the OPD/RDAC Administration Officers.
Working for our organisation
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Day-care Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification :
- To ensure that all patient appointments are booked accurately and to liaise with clinics regarding overbookings to minimise patient waiting times.
- To work within clinics assisting nurses and doctors to ensure the smooth running of the clinic. To ensure all clinic documentation and results are ready for the clinic.
- To re-organise appointments at the request of patients or medical staff and to inform patients where necessary. To book appointments for clinics within the Royal Marsden Foundation Trust and any other outside hospitals when requested.
- To provide a scanning system for all documents of importance at the end of each clinic and to ensure they are accurately recorded.
- Deal with departmental correspondence in an efficient, timely and appropriate manner. To take appropriate messages, recording details accurately.
- To report any IT problems and to request their support in overcoming any difficulties. To report any problems that may occur with any office equipment under the direction of the OPD/RDAC Administration Manager.
- To ensure all documentation is prepared for clinics together with all relevant test results.
Person specification
Education
Essential criteria
- Good standard of education to GCS/GCSE Level or equivalent
- Team leading course – or relevant experience
Desirable criteria
- Customer care course
Experience
Essential criteria
- Ability to make decisions, organise and prioritise.
- Good interpersonal skills with particular ability to liaise and communicate effectively with mutidisciplinary team members.
- Ability to work under pressure
Skills
Essential criteria
- Good interpersonal skills with particular ability to liaise and communicate effectively with mutidisciplinary team members.
- Ability to work under pressure
- Evidence of working well in a team
- Ability to demonstrate self-motivation
- Ability to make decisions, organise and prioritise
- Computer Literacy (eg: Microsoft Word and Outlook)
Desirable criteria
- Ability to lead a team Ability to motivate others
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tracey lover
- Job title
- OPD Admin Manager
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Recruitment Support Team
- Telephone
- 01629 690825
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