Job vacancy: Digital Infrastructure & Security Manager, Royal National Orthopaedic Hospital NHS Trust, Stanmore

Job summary

Main area: IT
Grade: NHS AfC: Band 8b
Contract: Permanent
Hours: Full time - 37.5 hours per week (Support required OOH (Out of hours and agreed OT on the weekends))
Job ref: 392-RNOH-1130

Employer: Royal National Orthopaedic Hospital NHS Trust
Employer type: NHS
Site: Stanmore Site
Town: Stanmore
Salary: £67,950 - £78,028 per annum inclusive HCAS
Salary period: Yearly
Closing: 04/12/2024 23:59

Digital Infrastructure & Security Manager

NHS AfC: Band 8b

Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients

Rated Good by the CQC
Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
Our Research and Innovation Centre works closely with our main academic partner, University College London
Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.

This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.

Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:

Patients first, always
Excellence, in all we do
Trust, honesty and respect, for each other
Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

Detailed job description and main responsibilities

To manage the team of Digital Applications Specialists and Analysts supporting over 1400 users of business critical systems across the Trust. Ensuring that all applications within the Trust are well managed and supported at all times.
To ensure that the Digital Applications Team are suitably trained in our legacy applications, but also have a plan to skill them up for EPR readiness tasks: Data Migration, Testing, Technical Readiness, Operational Readiness, and Ownership Readiness.
To ensure that the Digital Applications Team are suitably prepared for the migration from multiple legacy systems towards a single modern EPR.
Participate in the Digital Services Business Planning process and be responsible for the specification and development of costed proposals and business cases for Digital Services.
Working with external providers, Trust’s Service Managers and/or other NHS organisations, ensure that any changes, upgrades, new installations or system changes are managed in a controlled manner to minimise the impact to the business of the Trust.
To be a senior member of the Digital Services Team and, alongside two other senior managers, to deputise for the CIO when required.
To form the day to day operational Digital Services management team ensuring that all teams work effectively as one team.
To provide input to project planning of key systems and applications upgrades.
To provide input to business planning and Digital Services strategy.
To manage the operation, maintenance and development of the applications at both the technical level as well as the front end user interface.
To provide full application support in conjunction with the Digital infrastructure team.
To Maintain and manage high performing Application support functions in line with ISO 20000:1 using ITIL processes and the SDI service delivery framework.

To be an advocate for all applications and promote the correct usage of applications to staff of all levels within the Trust.
To develop, maintain and implement policies and procedures for the use of the application within the RNOH.
To liaise with key suppliers to manage and implement future upgrades to applications including thorough testing to maintain system integrity.
To ensure the Applications Team develop, maintain and implement the applications operations manuals, training materials and business continuity plans.
To act as a point of escalation for Application Team members to ensure maximum functionality, utilisation and availability.
Routinely assess the current use of the applications, to see if improvements can/need to be made in response to any changes to the external environment.
Proactively manage the investigation and resolution of complex problems affecting the applications in liaison with the relevant team members and departmental managers.
To proactively manage the portfolio of projects related to the use and development of the applications and associated information systems.
To keep relevant managers informed of significant problems affecting the functionality or availability of the application.
To liaise with the system suppliers to ensure an appropriate level of support is maintained by them and that they implement agreed changes/developments.
To be responsible for maintenance of appropriate access rights for system users.
To undertake risk assessments on the applications to ensure the Trust is aware of all risks and recommendations to reduce the risks are made.
To advise relevant managers on and implement policies required to maintain data quality.
To adhere to the Data Protection Act and all NHS and Trust policies regarding security and confidentiality of information.
To undertake other duties as agreed commensurate with the grade of the post or as part of agreed development plan.
To work within an ISO 20000:1 certified management system and ensure all appropriate actions are undertaken including change and release management, problem management and incident management.
To lead the development of new internal processes and procedures to improve the Digital Services management plans.

Communication

To liaise and communicate effectively with all staff and with all Divisions within the Trust and partners.

To effectively communicate and negotiate priorities on Digital Services and clinical developments with non Digital Services managers.

Representing Digital Services and the Trust at internal and external meetings, events and conferences relating to Digital Services and liaison with other local or national NHS bodies

Education and Training

Maintain up to date knowledge of developments in Information Management and Technology within the NHS and its applications.

Responsible for ensuring that staff participate in the Trust’s Annual Personal Development Planning process, to identify training and development needs within the team.

Be responsible for setting clear aims and objectives for staff within the team aligned to Trust objectives and policy.

To be responsible for own personal education and continued professional development, maintaining a continuing professional development portfolio.

Other Duties

Ensure maintenance and management of records and their retention in accordance with the Trust’s Records Management Policy and Standards of Good Practice.

Co-operate with the Trust’s commitment to reduce levels of bullying and harassment, violence and aggression and accidents at work

Be aware of and adhere to policies and procedures that are applicable to the role.

Special Conditions

This job description is a reflection of the current position and the post holder is expected to view it as a guide rather than an exact description of all duties and responsibilities. It may be subject to variation from time to time.

This job description represents an outline of the responsibilities of the post and may be amended following consultation with the post-holder.

Show due diligence in the adherence to and perpetuation of the Trust’s policies and procedures.

Project Matrix Management

All Digital Services staff may be required to work on Digital Services projects. A dynamic project team will be appointed for each project with the required team members, ensuring that the necessary skills for successful completion of the project are adequately resourced.

Safeguarding Children and Adults

You have a duty to safeguard and promote the welfare of children and adults at risk of abuse. You should be aware of your responsibilities as detailed in the RNOH Safeguarding Children Policy and Safeguarding Adults at Risk Policy and know what to do if you have concerns about a child or adult who is at risk of or who has suffered abuse. The Trust will assist you by providing support and advice, and mandatory training in accordance to your role.

Person specification

Qualifications

Essential criteria

Degree level qualification or equivalent experience in managing and developing complex IT systems

Qualifications Experience

Essential criteria

Experience of Managing ICT teams, with good people management skills and able to undertake all HR-related activities
Demonstrable experience of managing projects and leading team members to deliver on time.
Experience of leading on DPST submission

Knowledge

Essential criteria

Wide breadth of knowledge and experience across the spectrum of Infrastructure technologies, including networking, server and storage
Experience of leading Infosec within an organisation

We are committed to equal opportunities in employment and offer a range of flexible working practices. Part-time and job share applications will be considered.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.

By applying for this post you are agreeing to RNOH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.

Additionally, by applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust’s premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.