Job summary
- Main area
- Service Manager
- Grade
- Band 8b
- Contract
- Secondment: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 222-LS-ICS-374
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- Trust Headquarters
- Town
- Southall
- Salary
- £67,950 - £78,028 Per Annum Inclusive of HCAS
- Salary period
- Yearly
- Closing
- 07/02/2025 23:59
- Interview date
- 26/02/2025
Employer heading
Service Manager
Band 8b
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
We are looking for a dedicated and experienced operational manager for a secondment opportunity to join our Integrated Care team based at Clayponds Hospital.
As the Service Manager for Access and Admission Avoidance Pathway, you will play a pivotal role in overseeing and coordinating community based admission avoidance pathways. This includes managing rapid response and home first services, as well as access pathways such as the discharge hub and referral hub and the urgent community response single point of access.
Main duties of the job
As the Service Manager for Community-Based Admission Avoidance Pathways and Access Pathways, you will play a crucial role in facilitating seamless transitions of care for patients. Your responsibilities will include providing strategic and operational leadership for admission avoidance pathways, discharge hubs, referral hubs, urgent community response single point of access, rapid response, and home first services. This involves managing the delivery of rapid response and home first services, ensuring timely and effective interventions to prevent unnecessary hospital admissions.
Collaboration with multidisciplinary teams will be essential to develop and implement innovative strategies aimed at improving access to care and reducing hospital admissions. You will lead service development initiatives, working closely with stakeholders to identify and address any gaps in service provision.
Compliance with regulatory standards and best practices in admission avoidance pathways will be a priority, and you will be responsible for monitoring service performance and outcomes. Implementing quality improvement measures as necessary will also be part of your role.
Providing leadership and support to staff will be integral, fostering a culture of continuous learning and development within the team to ensure high-quality care delivery.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications & Training
Essential criteria
- Relevant professional qualification (Professional registration holder)
- Appropriate professional registration e.g. NMC, HCPC
- Educated to degree/ diploma level with a relevant qualification or equivalent experience.
- Clinical/post graduate management qualification to masters or equivalent level of experience and proven ability to perform at this level
Experience
Essential criteria
- Relevant operational experience to manage unplanned/admission avoidance and access pathways.
- Extensive experience of and demonstrable achievement in managing health/social care services.
- Management of resources and good track record with change management, efficiency savings and financial recovery plans
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
- Experience of managing a diverse practitioner team (multi-site).
- Measurable track record in involving and motivating staff to improve performance.
Desirable criteria
- Experience in community teams, ability to demonstrate appropriate skill-mix
- Project management.
- Experience of preparing and presenting reports at Board Committee level.
- Experience of transformation in community services.
Knowledge & Skills
Essential criteria
- Knowledge of team development and workforce requirements for modern health and social care services.
- Understanding of clinical governance framework and its application in practice
- Ability to present highly complex and emotive information clearly and openly with staff.
- Ability to present information clearly.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Able to hold professionals and peers to account.
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Good project management skills and the ability to see through tasks to their successful conclusion
Personal Qualities
Essential criteria
- Highly motivated and able to work independently and for long periods of prolonged concentration.
- Flexible about hours of work.
- Ability to be calm under pressure, to contain others emotional distress and anxiety.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jon Luff
- Job title
- Interim Head of Unplanned Care
- Email address
- [email protected]
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