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Job summary

Main area
Cardiology
Grade
Band 3
Contract
Permanent: N/A
Hours
Full time - 37.5 hours per week
Job ref
337-NP-8414MS
Employer
London North West University Healthcare NHS Trust
Employer type
NHS
Site
Ealing Hospital, Community Diagnostic Centre
Town
Southall
Salary
£28,622 - £30,225 par annum inclusive HCAS
Salary period
Yearly
Closing
03/12/2024 23:59

Employer heading

London North West University Healthcare NHS Trust logo

Receptionist / Administrator

Band 3

Careers at #LNWH

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.  

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us#WeAreLNWH

Find out more about Our HEART values

Find out more about our Trust Staff Benefits

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

  • H onesty
  • E quity
  • A ccountability
  • R espect
  • T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.  If it works for the service, we will do our best to make it work for you.

Job overview

We are looking for a motivated administrator to join us in the newly build Community Diagnostic Centre based at Ealing Hospital, to work in the Cardiology Physiology department. 

You must be proficient in the use of Excel, Outlook and Word and confident in the use of computer databases and booking systems as you shall be booking follow-up appointments for patients, or discharging them, as well as maintaining patient, RTT and appointment data.

The role is essential for the accurate capture of clinical activity data and requires a person with the flexibility, adaptability and focus to meet competing priorities and changing working practices.

Main duties of the job

  • Work as part of the Community diagnostic centre multi-disciplinary team, including providing support to Respiratory and Phlebotomy services where required.
  • Providing an efficient administrative and reception service
  • Record all outpatient attendances (cashing-up) on the Patient Access System
  • Book appointments, discharge back to the GP and/or add to waiting lists as required
  • File documents according to Information Governance policy
  • Communicate with patients, visitors and staff in a professional and courteous manner
  • Communicate effectively using all available forms of communication
  • Maintain an uncluttered and tidy reception area
  • Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
  • Support the Managers and Supervisors in developing a patient focused service

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification

Person specification

Education/ Qualifications

Essential criteria
  • NVQ Level 3 or equivalent experience
  • English at GCSE level

Knowledge & Experience

Essential criteria
  • Experience of delivering excellent customer service
  • Experience of working in a constantly changing environment without direct supervision
  • Understanding of confidentiality, data protection and safeguarding
Desirable criteria
  • CERNER/NHS Experience

Skills, Abilities

Essential criteria
  • Advanced keyboard skills
  • Ability to input electronic data accurately
  • Confident user of Excel and Outlook
  • Experience of using Cerner

Attributes

Essential criteria
  • Ability to remain calm under pressure
  • Friendly approach to colleagues, staff and patients
  • Empathises with and seeks to promote the welfare of others

Skills

Essential criteria
  • Outpatient Dept experience

Employer certification / accreditation badges

Capital Nurse, LondonApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachael Sibley
Job title
Diagnostic Team Leader
Email address
[email protected]
Telephone number
07970312353
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