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Job overview

We have a vacancy  for a Clerical Officer to join the Radiology team at  Ealing Hospital.

The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department.

They will take the lead role for a particular modality, ensuring bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.

They'll also be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.

This is a 5 days working - Monday to Friday  (9am-5pm, 

This vacancy may close early once sufficient applications have been received. To avoid disappointment please submit your application early. 

Previous applicants need not apply.

Main duties of the job

To act as the first point of contact for all patients as they arrive for their examinations in the Imaging department and attending to members of the general public seeking information and support regarding Imaging services.

To act as the first point of contact for other medical staff, planned visitors and delegates who have appointments/meetings within the department. ID badges and security checks are undertaken on first arrival.

To deal with all telephone queries entering the department from Patients, General Practitioners, Consultants and other Hospitals, as well as general Departmental matters. This includes changes to appointments, addressing any conflicting appointment information, and requests for images on CD, and fielding calls to radiologists and other members of staff. To ensure that all telephone calls into the Call Centre are answered within the agreed time and in line with the Trust telephone standard.

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.  

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.