Job summary
- Main area
- Volunteer Meet & Greeter
- Grade
- Volunteer
- Contract
- Voluntary
- Hours
- Flexible working - Voluntary Role
- Job ref
- 277-6486860-VOL
- Employer
- Oxleas NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Mary Hospital
- Town
- Sidcup
- Salary
- Voluntary Role
- Closing
- 29/07/2024 23:59
Employer heading
Meet & Greeter
Volunteer
Job overview
Voluntary Role
Meet & Greeter
This is an exciting opportunity to volunteer with Oxleas NHS Foundation Trust. Applicant must live within 5 miles of placement location.
Main duties of the job
This is an exciting opportunity to volunteer with Oxleas NHS Foundation Trust. We are looking for volunteers to cover the main reception at Queen Marys Hospital, Sidcup. They will be required to greet patients coming into the hospital and offer assistance, to point them in the right direction of where they need to go for their appointments. This will be on a rota system and the successful candidates will be required to carry out either a 2 hour or 4 hour shift. This role is a standing and walking around role so the successful candidate will need to be able to stand for this length of time.
Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We’re Kind
- We’re Fair
- We Listen
- We Care
Detailed job description and main responsibilities
• On the job training will be provided as well as support.
• The main responsibility of this placement is to provide support to service users to and from their appointments at QMH.
• To greet patients on arrival at reception.
• You will be required to direct patients to appropriate reception areas.
• You will be situated in main reception area.
• Standing is required at all times during your shift (this could be between two and four hours)
• Good communication skills are necessary for this post.
• To report any complaints, incidents, accidents, damages and losses in relation to the QMH property.
• Maintain a good working relationship and communication with all colleagues within Oxleas and outside agencies (where required).
• Work within Oxleas policies, procedures and guidelines (PPG’s) by ensuring confidentiality is adhered to at all times.
• Undertaking responsibility for adhering to Health & Safety requirements and attending relevant statutory training.
• Ensuring that actions and behaviour falls within the equal opportunities policy.
Person specification
Communication
Essential criteria
- Excellent Communication skills are required
Skills
Essential criteria
- Applicant must have a friendly and open approach to patients of all ages
Care
Essential criteria
- Applicant must have a patient and caring nature for this role
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Julie Langford
- Job title
- Voluntary Services Development Manager
- Email address
- [email protected]
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