Job overview

Are you passionate about making a difference in the healthcare sector? Oxleas NHS Foundation Trust is seeking an enthusiastic and dedicated Operational Support Manager to join our Adult Learning Disabilities (ALD) Directorate. Recognised as one of the Top 10 Best Places to Work 2023 by the Sunday Times, Oxleas is committed to providing excellent healthcare services and fostering a great work environment.

As the Operational Support Manager, you will provide comprehensive management support to the Autism Service and the Adult Community Learning Disability Service. This involves working closely with Clinical Leads, the Operational Manager, Service Manager, Senior Management Team, and senior clinicians to enhance service delivery, improve business planning, and ensure efficiency in meeting strategic priorities.

Main duties of the job

• Management of referral systems within the ASD Service to improve efficiency and responsiveness.
•  Support the Delivery Manager and Senior Management Team in service improvement initiatives.
• Lead detailed and complex audits and surveys to address data quality and activity issues.
• Assist in budget management and resource maximisation within the designated area.
• Develop and implement project plans for service improvements.
• Provide technical and analytical expertise for the development and monitoring of key performance information systems.
• Ensure compliance with information governance requirements.

Working for our organisation

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families.  This is strengthened by our new values:

• We’re Kind
• We’re Fair
• We Listen
• We Care