Job summary
- Main area
- Administrator
- Grade
- NHS AfC: Band 4
- Contract
- 7 months (Fixed term contract ending 31.3.25)
- Hours
- Part time - 30 hours per week
- Job ref
- 395-AR114-24
- Employer
- NELFT NHS Foundation Trust
- Employer type
- NHS
- Site
- Yew Tree Centre
- Town
- Romford
- Salary
- £25,147 - £27,596 pa (Plus HCAS) pro-rata
- Salary period
- Yearly
- Closing
- 01/08/2024 08:00
Employer heading
SSNAP Administrator
NHS AfC: Band 4
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An exciting opportunity has arisen for a SSNAP administrator to join the Community Rehab Service on a fixed term basis (Secondment if applicant is internal to NELFT). The successful applicant will play an integral part in the development of the Sentinel Stroke National Audit Programme (SSNAP), across Havering and Barking and Dagenham.
The Community Rehab Service is a well-established multi-disciplinary therapy team working with individuals with a range of progressive or acquired neurological conditions.
Main duties of the job
The successful applicant will provide a responsive, comprehensive and high-quality administrative service to support the Community Rehab Service / Managers / Team SSNAP Lead in managing SSNAP data efficiently.
They will be competent with all the features and functionality within the stroke SSNAP system and be able to run ad hoc reports from the database as and when necessary and check statistics.
They will be able to abstract and analyse patient records: use judgement to translate cases where the procedure/ condition is not readily codable. Seek advice as required to assist in the interpretation of records to ensure accuracy.
The successful applicant must be highly organised to handle multiple deadlines and priorities and deal with frequent interruptions.
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Detailed job description and main responsibilities
Key responsibilities:
- To provide professional, comprehensive and efficient management of collection and entering of SSNAP data for local Community Rehab Service, with a clear understanding of confidentiality, discretion and sensitivity.
- To be responsible for the organization of the SSNAP and local systems and administrative processes.
- To ensure maintenance of records and the distribution of relevant information including activity data.
- To ensure that the flow of information from the Community Rehab Service to the SSNAP data system is dealt with in an effective and timely manner.
- To refer issues to other relevant parties as appropriate, ensuring confidentiality and security of information is maintained at all times.
- To input data sets into the SSNAP database, ensure accurate recording of patient details relevant to the SSNAP domains.
- To prepare and collate highly sensitive information for reports and assessments.
- The postholder may also be given lead areas of responsibility to oversee consistency and quality in that area. Any such roles will be agreed with management.
- The postholder will be expected to have good communication skills and be able to communicate effectively both verbally and written, with clinical colleagues, management teams, patients and outside agencies such as acute local hospitals, as and when necessary.
- To liaise with other services SSNAP administrators to ensure smooth transition of patient records
· To communicate with patients and carers via telephone, ensuring that complex calls are dealt with effectively and appropriately.
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Person specification
Qualifications
Essential criteria
- NVQ level 2 or equivalent standard of literacy and numeracy
- NVQ level 3 in relevant subject or equivalent level of proven experience
- RSA Text and Word Processing Level 2
Experience
Essential criteria
- Working in a busy office environment
- Creating, maintaining and reporting using a variety of data platforms
- Working autonomously
- Ability to update and develop effective admin processes
- Ability to manage non-routine issues e.g. when information is missing, systems are not working, files not closed down from the acute setting
- To use experience and knowledge of SSNAP and RIO to identify more efficient processes for information gathering/report pulling and completing SSNAP
- Ability to follow organisational policies and procedures
Desirable criteria
- Working with patient electronic records
- Working in an NHS environment
Knowledge
Essential criteria
- An awareness of SSNAP
- Demonstrate a knowledge of therapy, medical and IT terms needed to gather relevant information and use the relevant systems required for SSNAP
- In depth working knowledge of Outlook, Word, Excel, Power point
- Awareness and adherence of confidentiality and policies and procedures related to this.
- Able to analyse systems to improve services
- Knowledge of office process
Skills
Essential criteria
- Advanced level IT skills
- Clear communication skills including excellent writing, data entry and presentation skills
- Able to work without supervision and use own initiative
- Organise and prioritise own workload
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Wood
- Job title
- Stroke and ESD Clinical Lead
- Email address
- [email protected]
- Telephone number
- 0300 300 1855
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