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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week (Needs to be available between 8.00 and 18.00 working flexibly actual times to be agreed)
Job ref
395-HV626-24
Employer
NELFT NHS Foundation Trust
Employer type
NHS
Site
NELFT NHS Foundation Trust, CEME CENTRE
Town
Rainham
Salary
£22,816 - £24,336 per annum pro rata
Salary period
Yearly
Closing
05/08/2024 23:59

Employer heading

NELFT NHS Foundation Trust logo

CHIS Administrator

NHS AfC: Band 3

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

The CHIS Team is looking to recruit to the post of Administrator Band 3

The role is for someone who can work flexibly Monday to Friday between the hours of 8.00 am to 6.00 pm to ensure the department is covered. 

You should have developed excellent administrative skills, and computer skills and able to work competently within Care Plus software (after training, if required).  You also need to work within Microsoft 365.   We need someone with good communication skills to answer phones on a rota basis as well as working with CarePlus which is the software we use.

We ask that you can prioritise your workload, be a team player and able to use your own initiative and meet deadlines.

Main duties of the job

You will possess excellent administrative and telephone skills and be able to develop good working relationships with colleagues. You will be an excellent communicator and can prioritise your workload. You will support the processing and management of all workflow within the service using Care Plus software, Microsoft 365 Packages including word, excel, outlook, teams,  in a timely and efficient way  ensuring that work is completed to a high standard.  You will be required to work on the phone rota, answering queries and directing as required. 

 

 

 

Working for our organisation

 

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust.  All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment.  As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focussing in engagement, health and wellbeing and key processes.  The induction will be held at our head office in Rainham, Essex which is also where the CHIS office is currently located.

High Cost Area Supplement – Outer London 

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,108 to a maximum of £5,177). Pro rata for Part-time staff.

 

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles.  Please check your eligibility under the UKVI points based system

 

 

Detailed job description and main responsibilities

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

For further details please refer to the Person specification and Job description attached.

Person specification

Qualifications

Essential criteria
  • qualification in administration NVQ level 2-4
  • 1-2 years administrative experience
  • Excellent IT skills
Desirable criteria
  • Has experience of working in NHS
  • Has Business Degree in Administration

Experience

Essential criteria
  • Experience of working successfully in a team
Desirable criteria
  • Examples of being part of successful team work

Skills

Essential criteria
  • Administrative skills
Desirable criteria
  • Administrative skills in healthcare
  • Has worked within CarePlus software

Knowledge

Essential criteria
  • Able to communicate clearly and thoughtfully in various contexts
  • Knows the NELFT 5Ps
Desirable criteria
  • Examples of communication being used effectively
  • Has knowledge of child health information service and what we do

Employer certification / accreditation badges

Employers for CarersApprenticeships logoAge positiveDisability confident employerHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - GoldEmployers Network for Equality & InclusionTop Employers for Working Families 2021Top 10 Employer 2023

Documents to download

Apply online now

Further details / informal visits contact

Name
Stephanie Kouroubetsi
Job title
Deputy Service Manager
Email address
[email protected]
Telephone number
078 5868 9172
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