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Detailed job description and main responsibilities

To be responsible for managing patients, waiting lists and admissions for a number of surgical consultants. 

To fully involve the multidisciplinary team in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission in a timely manner. 

Maintain thorough and accurate records of all correspondence with patients throughout their admission process. 

To ensure that patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required, ensuring the clinics run smoothly and effectively. 

To construct and schedule theatre lists as per department guidelines. 

To ensure any patients cancelled on the day of admission/surgery for non-medical reasons, is reallocated a date for admission within 28 days, escalating any problems or issues within a timely manner. 

To identify the needs of patients in conjunction with their admission episode, i.e. language barriers, anxiety, carer / dependency issues. 

To manage waiting lists activity and admission data with Trust IT system such as EPIC. 

To adhere to Trust and National waiting list targets and policies. 

To liaise with Consultants and other users to ensure that operating lists are covered in respect to clinician leave arrangements, effectively communicating cancelled lists in a timely manner to Admission/Surgical Service Manager and clinical team. 

To ensure as far as possible that theatre time is fully utilised by way of allocating patients to lists in accordance with department guidelines, clinical resources and consultant clinical requirements. 

To actively participate in all initiatives to maximise patient attendance and theatre utilisation. 

To maintain cancellation/short notice system for patients, to maximise utilisation of capacity as per Divisional policy. 

To escalate in a timely and accurate fashion any utilisation and/or waiting list pressures to the Admissions Manager. 

To work with and assist the Admissions Manager in developing good working practices and procedures across the department to meet Trust and National initiatives. 

To support relevant clinical staff (as required) in prioritising elective admissions and communicating decisions with patients and

clinicians [daily or as required basis dependent on area of work] 

To be responsible for accuracy of waiting lists/activity and to action/highlight any errors to the Admissions Manager. 

To ensure patient demographics are kept up-to-date at all times on the Trust’s patient database. 

To validate waiting lists as required in relation to Trust guidelines ensuring that all patients are fit and still requiring surgery. 

To maintain Trust agreed standards of data in relation to patient confidentiality and legislation. 

To validate and update as required Trust PTL report, ensuring correct referral/clock start/stop dates etc are updated on EPIC. 

To ensure maintenance of good relationships, communications and teamwork with all disciplines within the department and other departments of the hospital always maintaining confidentiality. 

To answer telephone enquiries and to resolve patient issues and concerns where possible informally. 

To report any adverse incidents or complaints to Admissions Manager. 

To be polite, courteous and aware of noise levels at all times. 

To liaise with external agencies [i.e. GPs, social services etc] as required. 

To assist in covering admission roles within the department as required.