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Job summary

Main area
Administration
Grade
Civil Service: Higher Executive Officer (HEO)
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week
Job ref
919-JP-307369-EXT
Employer
UK Health Security Agency
Employer type
Public (Non NHS)
Site
Manchester
Town
Manchester
Salary
£31,997 - £39,076 per annum, pro rata
Salary period
Yearly
Closing
02/12/2024 23:59

Employer heading

UK Health Security Agency logo

Business Support Manager

Civil Service: Higher Executive Officer (HEO)

The United Kingdom Health Security Agency (UKHSA) is a system leader for health security; taking action internationally to strengthen global health security, providing trusted advice to government and the public and reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.

UKHSA’s remit, as an agency with a global-to-local reach, is to protect the health of the nation from infectious diseases and other external threats to health. As the nation’s expert national health security agency UKHSA will:

  • Prevent: anticipate threats to health and help build the nation’s readiness, defences and health security
  • Detect: use cutting edge environmental and biological surveillance to proactively detect and monitor infectious diseases and threats to health
  • Analyse: use world-class science and data analytics to assess and continually monitor threats to health, identifying how best to control and mitigate the risks
  • Respond: take rapid, collaborative and effective actions nationally and locally to mitigate threats to health when they materialise
  • Lead: lead strong and sustainable global, national, regional and local partnerships designed to save lives, protect the nation from public health threats and reduce inequalities.

Job overview

We are seeking to recruit an experienced, motivated, and enthusiastic Business Support Manager to lead the busy Greater Manchester Business Support Team (GM BST). We are looking for someone to work collaboratively with the region’s Operations Management Team whilst managing the GM BST, including line management responsibilities.

Main duties of the job

The Business Support Manager will report to a Business Operations Manager, it is a senior post with line-management responsibilities. The successful candidate will work as part of a dynamic team supporting the team to deliver a comprehensive, efficient, customer-focused administrative service.

You will lead on multiple business support functions, implementing and maintaining processes that include HR, IT, finance, Information Governance, Health & Safety, business continuity, accommodation. Developing good working relationships with internal and external stakeholders is an expectation of the role. 

This is a diverse role involving undertaking secretariat functions, administering meetings, producing reports for senior staff or meetings. The ability to work autonomously, to tight timescales, be able to organise a varied and busy workload, for themselves and the Business Support Team, lead a team effectively, manage team dynamics, have advanced knowledge of using Microsoft Office packages and experience using MS Teams is required.

Experience in line management or leadership / supervision is essential to this role as well as proven administration and organisational skills.  

You will have experience supporting senior staff, event planning, implementing and maintaining office systems, and health and safety practice.  As well as leading and supporting specific projects, managing their own workload, be highly motivated and flexible.   

Working for our organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Detailed job description and main responsibilities

Your key responsibilities will include:

  • Line management of staff in your team and overall leadership of your team
  • Supporting delivery of a comprehensive, efficient and customer-focused administration service that plays a key role in the region’s acute health protection response
  • Implementation and maintenance of a range of business operations processes to support the region’s governance
  • Operating as a member of the region’s business operations management team, working collaboratively across the North West

For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description. 

Selection Process Details: 

This vacancy will be assessed using a competency-based framework which will assess your Qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.  

Stage 1: Application & Sift (competency based)

You will be required to complete an application form. You will be assessed on the below listed 8 essential criteria which have been selected from the Job Description , and this will be in the form of a:  

  • Application form (‘Employer/ Activity history’ section on the application)
  • 1500 word Statement of Suitability 

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.  

The Application form and Statement of Suitability will be marked together.

Longlisting: In the event of a large number of applications we will longlist into 3 piles of: 

  • Meets all essential criteria  
  • Meets some essential criteria  
  • Meets no essential criteria  

An initial sift will be based on the essential criteria: Ability to organise one’s own work and that of the team. Candidates who pass the initial sift will be progressed to a full sift.

Please note that candidates in the Disability Confident Scheme will be shortlisted if you meet the minimum essential criteria.    

Shortlisting: In the event of a large number of applications we will shortlist on:

  • Ability to organise one’s own work and that of the team
  • Ability to lead a team and effectively manage team dynamics to drive forward a shared goal.

Unfortunately, late applications will not be considered.  

Please do not exceed 1500 words.  We will not consider any words over and above this number.

If you are successful at this stage, you will progress to interview. 

Feedback will not be provided at this stage.

Stage 2: Interview (competency based)

You will be invited to a single face to face interview. If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.

Knowledge, experience, skills & abilities will be tested at interview.

Interviews will be held in November. Please note, these dates are subject to change.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Eligibility Criteria 

Open to all external applicants (anyone) from outside the Civil Service.

Location 

This role is being offered as hybrid working based at our office located at 3 Piccadilly Place, Manchester, M1 3BN.

We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month).

Security Clearance Level Requirement 

Successful candidates must pass a disclosure and barring security check. 

Person specification

Experience

Essential criteria
  • Ability to work without supervision working to tight and often changing timescales
  • Ability to organise one’s own work and that of the team.
  • Ability to work in a continuously changing environment.
  • Ability to lead a team and effectively manage team dynamics to drive forward a shared goal.
  • You take a positive approach to tackling problems and find ways to identify suitable solutions.
  • Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency.
  • Reflect on own work, continuously seek, and act on feedback to improve own and team’s performance.
  • Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.

Employer certification / accreditation badges

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jon Payne
Job title
Recruitment Support
Email address
[email protected]
Additional information

For information regarding the role please contact [email protected]

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