Job summary
Employer heading
Reception/Administrator
NHS AfC: Band 3
Our Primary Care Offer
What matters to our primary care team at ELFT is delivering care to our patients in partnership with both our patients and the other organisations we work with. By doing this we are able to provide high quality care that is easy to access; the care we would want for the people we love. We are working with our patients, our teams and our partner organisations to transform our services so that they not only do a great job now but also long into the future. To achieve this we work differently, try new things and constantly learn and evolve.
The primary care services we provide vary from specialist services, providing care to vulnerable and homeless populations, to more mainstream general practice and we work across East London and Bedfordshire. The Long Term Plan sets out a vision for primary care to lead on population health improvement and we work in partnership with mental health, community services, acute services, social care, the voluntary sector and ambulance services to help our local populations stay well.
Working As A Team
We are always looking to find people who share our passion for providing the kind of care we would want for the people we love. We also want to find talented people who want to work as part of a diverse team, provide leadership and try new things. The role of clinicians and administrators in primary care is evolving, as a part of our primary care team you will use your skills to help contribute to peoples care. Any job in primary care is a challenging job and for our teams to work together our GP’s, nurses, allied health professionals and our administrators all need a system designed to support everyone, so that we can do the best for our patients.
About ELFT
ELFT has been recognised as a centre of excellence for Primary Care and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Our primary care directorate team are developing and working on several exciting new concepts to strengthen and provide resilience to general practice. Tackling health inequalities, involving patients, using quality improvement and being a ‘good neighbour’ to the other organisations we work with are all part of how we work every day. The successful candidate will be part of a team helping to achieve our aim to improve the lives of those we serve.
We invest in our people and have two key areas of focus- the well-being of the people we work with and developing our team. Our dedicated well-being champion and our primary care skills academy help us to achieve our aims of having a happy team that feel cared for, respected and included.
Job overview
Receptionist/Administrator
Hours: Flexible - full time is 37.50 hours per week
Monday - Friday - Ranging from (08:00-16:00, 09:00-17:00, 10:30-18:30)
Contract Type: Permanent
Base:
Kingsway Health Centre, LU4 8BY
and
Bramingham Park Medical Centre, LU3 4BG
Successful applicants will be expected to work at either site.
Main duties of the job
We are seeking hardworking, flexible and detail-orientated individuals to join our GP practice based at two sites in Luton.
As our patients' first point of contact with the practice, you will need to be confident in dealing with queries in person, online and over the phone, solving problems and adapting to the needs of patients and the practice.
This position combines both Medical Receptionist and Administrator duties and will require you to work independently and as part of a team.
You will be expected to work to a high standard to ensure that the GP surgery runs effectively and efficiently. Excellent timekeeping and a good standard of written and spoken English are a must.
In return, we will offer you a friendly, supportive work environment with excellent opportunities for personal and professional development. You will also be entitled to join the NHS pension scheme.
Experience in delivering a high standard of customer service is valued but full training for this role will be provided.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting patients, service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Please kindly see the attached job description and person specification for further information on this opportunity.
To provide effective reception, administrative and clerical support to ensure the smooth running of the reception and the Practice as a whole, enabling patients to receive a service that is efficient and sensitive to their needs and supporting the clinicians to deliver excellent patient care.
Person specification
Education and Qualifications
Essential criteria
- GCSE (or equivalent) in English and Maths to Grade 4/Grade C or higher
- IT Literacy
Desirable criteria
- NVQ Level 3 or equivalent
- Commitment to on-going personal and professional development
Experience
Essential criteria
- Significant experience dealing with the general public
- Experience of using IT systems in the workplace
Desirable criteria
- Experience of using SystmOne
- Experience of working within a primary care environment
- Experience of working within a health and social care environment
Knowledge and Skills
Essential criteria
- Ability to communicate clearly and effectively in English, both written and verbally
- High degree of accuracy in recording information
- Ability to work under pressure
- Ability to work on own initiative
- Committment to quality and customer satisfaction
- Good telephone manner
Desirable criteria
- Knowledge of the demographic characteristics that affect health care in diverse urban and deprived communities
Knowledge and Skills
Essential criteria
- Ability to handle difficult situations
- Ability to observe and maintain strict confidentiality
- Committment to equal opportunities
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Daniel Freeman
- Job title
- Head of Operations
- Email address
- [email protected]
- Telephone number
- 01582 847808
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