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Job summary

Main area
Gynaecology
Grade
NHS AfC: Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
309-UCLH-5311
Employer
University College London Hospitals NHS Foundation Trust
Employer type
NHS
Site
University College London Hospital
Town
London
Salary
£44,806 - £53,134 Per Annum Inclusive of HCAS
Salary period
Yearly
Closing
05/11/2024 23:59

Employer heading

University College London Hospitals NHS Foundation Trust logo

Service Manager

NHS AfC: Band 6

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Job overview

A new and exciting opportunity has arisen within the Women’s Health Division for a highly motivated, enthusiastic, and vibrant individual to join our management team. 

 

Main duties of the job

We are looking for a full time Service Manager who will support the Benign Gynaecology Service in the day-to-day delivery of outpatient and surgical services. Ensuring there is high quality patient care alongside a well-trained, efficient, and enthusiastic administration team, with a good MDT relationship across many stakeholders both internally and externally to the department and Hospital Trust. 

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. 

We provide first-class acute and specialist services across eight sites: 

  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) 

  • National Hospital for Neurology and Neurosurgery 

  • Royal National ENT and Eastman Dental Hospitals 

  • University College Hospital Grafton Way Building 

  • Royal London Hospital for Integrated Medicine 

  • University College Hospital Macmillan Cancer Centre 

  • The Hospital for Tropical Diseases 

  • University College Hospital at Westmoreland Street 

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. 

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. 

 

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. 

Come and be a part of the best NHS trust in England to work for, according to our staff* 

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.  

UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust. 

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. 

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425

Person specification

Knowledge & Qualifications

Essential criteria
  • Degree and/or an appropriate professional qualification or equivalent.

Experience

Essential criteria
  • Previous managerial experience in a large and complex organisation preferably within the NHS
  • Proven experience in service improvement and development
  • Proven experience in effective management of budget and effective leadership of staff.
  • A proven record of success in managing change while also developing and maintaining high standards of quality.

Skills & Abilities

Essential criteria
  • Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
  • Proven track record of working under pressure to strict deadlines
  • Ability to prioritise effectively
  • Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
  • Quality focussed with an innovative approach and the ability to solve complex problems
  • Excellent IT skills
  • Evidence of political awareness and sensitivity to the high profile of the Trust

Other requirements, including:

Essential criteria
  • Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
  • A commitment to promoting equality and diversity in the workplace and in service delivery and development

Employer certification / accreditation badges

London Healthy workplaceNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tom Griggs
Job title
General Manager
Email address
[email protected]
Additional information

For more information regarding the role please contact: Tom Griggs, Deputy General Manager, [email protected]

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