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Job summary

Main area
Engineering
Grade
Civil Service: Executive Officer (EO)
Contract
Fixed term: 18 months (18 months from start date)
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week (Apprenticeship)
Job ref
919-LT-304106-APP
Employer
UK Health Security Agency
Employer type
Public (Non NHS)
Site
Canary Wharf
Town
London
Salary
£31,224 - £36,176 per annum, pro rata
Salary period
Yearly
Closing
06/01/2025 23:59

Employer heading

UK Health Security Agency logo

Assistant Engineer- London and South East Apprenticeship

Civil Service: Executive Officer (EO)

The United Kingdom Health Security Agency (UKHSA) is a system leader for health security; taking action internationally to strengthen global health security, providing trusted advice to government and the public and reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.

UKHSA’s remit, as an agency with a global-to-local reach, is to protect the health of the nation from infectious diseases and other external threats to health. As the nation’s expert national health security agency UKHSA will:

  • Prevent: anticipate threats to health and help build the nation’s readiness, defences and health security
  • Detect: use cutting edge environmental and biological surveillance to proactively detect and monitor infectious diseases and threats to health
  • Analyse: use world-class science and data analytics to assess and continually monitor threats to health, identifying how best to control and mitigate the risks
  • Respond: take rapid, collaborative and effective actions nationally and locally to mitigate threats to health when they materialise
  • Lead: lead strong and sustainable global, national, regional and local partnerships designed to save lives, protect the nation from public health threats and reduce inequalities.

Job overview

IT Service Management Team 

The IT Service management team provides business-critical support for systems and services, to UKHSA business users at all locations at which UKHSA staff work.
Engineers will have a specific geographical base.  They will provide both technical and non-technical expertise in the development and operation of ICT support to end users within the UKHSA systems environment. The role holder will be part of a national 2nd Line Support team and will be a key contact for site specific incidents and requests. They will provide UKHSA staff with the support, guidance, and advice to allow them to work on the UKHSA network without disruption.

They will also support the Lead and Senior Engineers in any system implementations or incidents as directed.

They will work to gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification. (If you already hold these qualifications you will not be eligible for the role).

Communication and key working relationships

Internal  

  • Other local engineers at all levels
  • Colleagues in the ICT Department
  • Customers within UKHSA at all levels.  

External  

  • Relevant suppliers of hardware, software and services  
  • Maintenance organisations  
  • External customers as appropriate and as directed by line manager.  

This role will be based at Canary Wharf with travel between multiple locations.

Main duties of the job

  • Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices. 
  • Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.
  • Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
  • Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance.
  • Work closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted.
  • Working with ITIL processes including Request, Incident, Change, and Problem Management.
  • Ensuring compliance with UKHSA ICT Security Policies.
  • Conduct other work as directed by line management in accordance with departmental standards and policies.

Working for our organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Detailed job description and main responsibilities

Other
 
The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
 
Professional development
 
You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements.
 

Important: Eligibility requirements- please read before applying

To be eligible for this apprenticeship role, you must have lived continuously in the UK for the last 3 years and have a valid visa to work in the UK.

To be eligible to apply you must NOT already have a qualification higher than GCSE (or equivalent) in a related field such as IT or multiple experience in the same or a related field.

You will be assessed on the below 9 essential criteria.  For a full list of essential and desirable criteria, please see the attached job description.

Essential criteria

  • Experience/knowledge Microsoft operating systems and associated infrastructure
  • Experience/knowledge Microsoft application software, including Office 365
  • Experience in troubleshooting and supporting specialist systems
  • Clear communicator, able to use a range of methods, whilst ensuring communication has a clear purpose taking into accounts peoples individual needs.
  • Evidence of excellent customer service skills and a commitment to improving services and performance for end users.
  • Skills for nurturing key relationships and maintaining personal networks
  • Ability to analyse and interpret information, remain alert to emerging issues, and recommend appropriate course of action.
  • Problem solving skills and ability to respond to sudden unexpected demands
  • Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales

Selection Process Details

Stage 1: Application & Sift

You will be required to complete an application form. You will be assessed on the above listed 9 essential criteria, and this will be in the form of:

  • Application form (‘Employer/ Activity history’ section on the application)
  • 1250 word Statement of Suitability. 

This should outline how your skills, experience, and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. 

The Application form and Statement of Suitability will be marked separately, and you must pass both to move forward to interview. 

If you are successful at this stage, you will progress to interview and assessment 

Please do not exceed 1250 words.  We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview (success profiles)

You will be invited to a single face to face interview.

Behaviours, skills and experience will be assessed at interview.

 The Behaviours tested during the interview stage will be:

  • Making effective decisions
  • Managing a quality service
  • Delivering at Pace

Interview dates to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Eligibility Criteria 

External: Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).  

Location

This role is being offered as hybrid working based at our office in Canary Wharf.  We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata averaged over a month). Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement  

Successful candidates must pass a disclosure and barring security check. 

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.

Person specification

Application Form

Essential criteria
  • Application Form

Statement of Suitability

Essential criteria
  • Statement of Suitability

Behaviours

Essential criteria
  • Making effective decisions
  • Managing a quality service
  • Delivering at pace

Employer certification / accreditation badges

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Tweedie
Job title
Resourcing Support Officer
Email address
[email protected]
Additional information

For additional information about the role please contact Hannah Boulton, [email protected], London and South East Area ICT Manager

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